Crabtree Property Management Reviews

Crabtree is the most useless property management company. We have 3 balconies that the glass explodesd without any human presence. We have been asking them to check the issues for months as it is extremely dangerous. Instead of taking care of the tenants who pay so much money service charge, they said it is not their responsibility and closed the communal garden. Then, they decided to cancel entry code for the garage, asking the tenants to buy a remote for 35+VAT each. We have been asking for a meeting with the managers of crabtree with no success. Maybe this will help? If you can, DO NOT instruct them.

Well what can I say? What an awful management company! Our communal area is disgusting. I actually get embarrassed when people come to visit. I find myself apologising for the state and smell of it! The carpet is a health hazard and after several attempts of asking for the communial fire risk assessment as there is oil/grease over the carpet, my requests have gone ignored so a formal complaint is my only next option. We haven't had cleaners in since 18th March which fair enough during lockdown but no excuse now! I spend 2 hours every other weekend out there cleaning as it gets so smelly and bad... especially in this heat! Horrendous considering we pay a lot of money for our service charge. Emails and calls go unanswered. Terrible service and upkeep!

My leasehold property is Managed by Crabtree and has been so since built in 2014. I have also been a Director, (sole), for over a year. My general experience, (up to now), has been fairly positive. There have been a few hiccups but generally it has been okay. I have had experience of dealing with similar companies in the past so I take the attitude to expect the worst but hope for the best.... I have to say that recently, however, the standard of communication from Crabtree has been abismal. No response from requests sent to our assigned Property Manager or indeed any other representative since 21st May. I have sent emails, text/sms and voice mails with no results. I am aware that we have all had issues surrounding Covid for a few Months but many sectors are beginning to return to some sort of normality and those who are still not, "in the office" have alternate arrangements... My experience just lately is awful. We have outstanding maintenance issues that require attention and without some sort of response from Crabtree I have only legal avenues to pursue. I have seen an email and name for John Osborn who is part of the Senior management team so have written to him. Hopefully I will get a response. 23.06.20 Recent update. Received a response from J Osborn in the form of an email... Apologetic and assured me that contact would be made shortly... Received a call from PM also apologetic and for a few days things seemed to be getting better only to deteriorate once again with total lack of response to emails... 16.07.20 Getting really frustrated now so sought out MD's contact details... Within 20mins I was having a phone conversation with the top man... Feeling confident that things will improve soon and be back to the standard I expect... Adding an additional 2 stars now as I was extremely impressed by the quality of the latest response... Who knows, maybe another couple if all my outstanding issues are sorted in the next few Months... Watch this space...

They are very poor at communication, they use long distance contractors and have increased leaseholders fees 150% in 8 years and 23% in last year alone. They fail to deliver on day to day service issues and their call centre is next to useless.They are inconsistent in their responses and arrogant in their management style. In our case they were appointed by the freeholder however the leaseholders are now looking to get them removed in the face of new fees being double forecast expenditure.They need investigating.

Poor service. No communication, no support despite logging constant complaints to their service team. Our gardens are dried with weeds, corridors are messy, our bins are overflowing with waste. We each pay over £1000 towards Crabtree only to experience constant issues.

Never communicate with residence 4 emails sent from different people (some multiple of times) over 6 months - no reply Lame Shocking 0 stars would be too much