Crabtree Property Management
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Credit to Senior Property Portfolio Manager at Crabtree
I have a leak in my flat coming in from the terrace area and have put in a claim with NHBC. NHBC requested information with regards to the building ie height, material etc. Information that I as a leaseholder won't have and Crabtree had to provide these. For the last 3 months it went back and forth and it was very difficult to obtain the information required from the previous property manager and a pure waste of time going from pillar to post. However, I have now spoken to the Senior portfolio manager at Crabtree Property who is great and very helpful. My understanding is that most of the property managers as well as our building manager report into him but he still took the time to personally look after my case and assisted me with the information required in a swift manner. The turnaround time was good and he also followed up with phone calls.