Crabtree Property Management receives mixed feedback from its customers, reflecting both commendable service and significant frustrations. Many reviewers praise the helpfulness and responsiveness of staff members like Daniella and Hussain, highlighting their prompt issue resolution and pleasant interactions. Positive experiences often mention effective communication and quick action on maintenance requests. However, a substantial number of complaints focus on poor service quality, with customers describing the company as incompetent and accusing it of extracting fees without delivering adequate services. Issues such as long response times, unfulfilled promises, and difficulties in obtaining refunds are frequently cited.
8 months ago
NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.
Amtoj Grewal helped me to get a door that was jammed in our house sorted and with no delays or annoying questions. Really smooth and I wish it was always this easy to get something fixed 😊
I don't know how this company still operates, the turn over of staff is quite high with our last property manager staying less than 6 months. Email sent regarding a window that is falling out on our 2nd floor which is highly dangerous and rats in our bin store, no reply as they don't give a damn!
Very grateful for the help I had from Crabtree. They were quick to respond and did their best to point me in the right direction to resolve my issue. Thanks!
I was very pleased with the prompt action recently taken by Naqeeb Hussein, the new property manager for Greenway Close, N11. The entry phone in my block had not functioned for months, affecting all 6 flats. Engineers attended within a few days and soon after a new speaker was installed. Thank you Naqeeb for your very quick response.
Crabtree and myself have previous, their customer service has been severely lacking up until now. However they appear to have made a big step in the right direction by appointing Ekemini Ekanem as senior Property Manager who went above and beyond to try to understand my legitimate concerns and resolve the issues. Ekemini responded promptly, in a professional and friendly manner providing regular updates and most importantly succesfully resolving all the issues I was having. All very much appreciated, Thank You !
Since purchasing my property in 2021, I have been impressed and happy with the service provided by Juber Ali at Crabtree Management. I have faced several issues and challenges and each time Juber and his collegue Hussain Karimzadeh have been responsive and shown their support in resolving the matter.
When I had my issue with with my service charge, I was initially dreading calling Crabtree as the reviews are not the best. At first my fears were confirmed, I was passed from department to department and delayed by numerous '5 working days' email responses for all together around 2 weeks. It wasnt until I spoke with Lina, that my issue was resolved within 3 minutes. CRABTREE give her a raise! 5 Stars for LINA ! !!
Professional and efficient Our new property manager Ekemini has been an absolute star. Had an issue on a broken pipe, got an answer from him in less than 24h AND with a solution to fix the problem straight away. Barely 3 days after my email, problem was solved! Thanks!
Maria Johnson is a very freindly member of staff made myself and my Mother feel very welcome and the whole team were very welcoming.
Ashleigh Codd has been our Property Manager for the year 2022. During this time we have found her very helpful and she listens to the residents. Ashleigh has also taken the time to organise a meeting outside of her working hours to accommodate the residents. Overall, we are extremely happy with service that Ashleigh has provided. Shaun Thomas and Lisa Parry.
Great experience, every time I call for advice, they always helped me answering my questions. The block where I live is so clean and communal gardens are always tidy. Cant complain about anything yet. Alice is always helpful. Thanks
Dreadful company avoid. Crabtree property management are in charge of our non council adopted areas in our close. They effectively manage 6 waist high lights (parking bollards). In 7 years our fees have risen 274% no justifcation for their prices. They will not reply to emails and its impossible to communicate with anyone. But, they are good at sending out bills followed by threatening emails for late payments.
AVOID PROPERTIES RUN BY CRABTREE! There is no way to describe the level of incompetence they have shown constantly during 5 years of managing the development I live in. You’re highly unlikely to find a single person who has a good word to say about their lack of effort and application. They have absolutely zero pride in their work. Any positive reviews on here are almost certainly fake. Sign up with Crabtree at your own peril. You will regret it.
I was very happy with the help I received from the property manager Ekimini today, she assisted me very efficiently and resolved the issue that was outstanding.. thanks again to her for all her help today..
Dear Crabtree I would like to take this opportunity to appreciate the service provided by Amtoj Grewal. It was so unique that I wanted to take the time to write a review. It was a refreshing change. He responded to every query, followed up and called back to provide an update. This kind of personalized response to a client is sadly increasingly a thing of the past so it was really appreciated and I am grateful he works for you and that in future I can call him with queries and follow up. With best regard. Rubina Khan, Flat 22A, Odeon Parade, Isleworth TW74RL
Lack of communication and response from basic emails, failure to deal with a flytipping situation and now basement garage door and communal lift broken. Garage door has had leaseholders email them and no timeframe offered meanwhile someone without a fob is using my car parking space you can’t even make it up
I had a few times communicated with Lina Meza, the Property Manager to help me solve some issues. So far, I think we had good communication. She has a very positive and good attitude and is patient to reply to my questions. Usually, I can receive a reply from her during the day.
As a resident of a property managed by Crabtree, I was impressed with the speed of their response to my email and was satisfied with their reply. The issue I raised was fixed in a timely manner.
Would not recommend. Crabtree was our property management company for years. Just awful. Nothing ever got done such as painting and gardening. Most emails were ignored. Thankfully, we have changed to a new management company now who are amazing!
Customer service is good.Hussain Karimzadeh was very helpful and friendly
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Crabtree Property Management is a well-established property management company based in London, UK, providing comprehensive management solutions for over 35 years. The company specializes in block management, residential estate management, and financial management services tailored to meet the needs of property developers, freeholders, and Resident Management Companies (RMCs). With a portfolio that includes over 17,000 units, Crabtree is entrusted by numerous stakeholders to ensure the effective upkeep and daily operations of residential properties. The company prides itself on its commitment to community and resident satisfaction, offering a range of supporting services that facilitate smooth property management. Crabtree's expertise extends to new build developments, where they collaborate with leading UK developers to ensure efficient handovers, as well as assisting RMCs in managing residential properties. Through their dedicated approach, Crabtree Property Management aims to relieve property owners of day-to-day responsibilities, allowing them to focus on their investments.
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