Crabtree Property Management receives mixed feedback from its customers, reflecting both commendable service and significant frustrations. Many reviewers praise the helpfulness and responsiveness of staff members like Daniella and Hussain, highlighting their prompt issue resolution and pleasant interactions. Positive experiences often mention effective communication and quick action on maintenance requests. However, a substantial number of complaints focus on poor service quality, with customers describing the company as incompetent and accusing it of extracting fees without delivering adequate services. Issues such as long response times, unfulfilled promises, and difficulties in obtaining refunds are frequently cited.
8 months ago
NEVER TRUST THIS JOKERS, Still waiting for them to refund me £42.50 for a car park key fob, always pass the buck from pilliar to post. despite having paid them back in April AVOID THEM AT ALL COST.
Staring to agree with previous reviews. Our house sale is about to fall through because Crabtree have not responded to enquiries and that is the only thing holding up the process. If our house sale falls through we will probably lose our new build house. Angry and depressed sums up my feelings!!!! Have tried phone calls, email etc.
Naqeeb Hussain at Crabtree Limited worked incredibly fast and installed a stair rail for a vulnerable resident with mobility difficulties. Excellent work!
Crabtree are always helpful in getting my issues resolved. In the past Nick has been very helpful and also Lina Meza whom has resolved my concerns promptly.
Hussain Karimzadeh is very prompt and resolves issues thoroughly
Great customer service from Ekemini. She has been our property manager for a few months now and has always been very prompt at replying to emails when issues arise and always keeps me updated.
Hussain was friendly and helpful
Lina was very prompt coming back to my email. Lina is helpful and anticipates customer's needs.
Scott from property management was fabulous yesterday - sorted my problem quickly and efficiently whilst keeping me informed at all times. Thank you! Had previously found customer service a little rude and unhelpful but everyone I spoke to yesterday was great which makes me think they are really stepping up.
Yes, Jane I am sure you did.He did sent me an e-mail saying that nothing can be solved for now and that the company that I was waiting for 1 month and a half asked for £10000 to solve the problem and I still need to wait( 2 months and a half and still waiting) .I am not sure how this si my fault but here I am, waiting after another almost 1 month.Shame shame shame. Extremly slow and ridiculous process.
A truly woeful company. I would avoid buying a property with anything associated to Crabtree at all costs. Even after we have sold our property 12 months ago (which was delayed by 3 months due to their inaccurate management pack), paid their final statement for the period of ownership, they still continue to send bills for future periods and don’t reply to correspondence. They are now sending harassing and threatening demands for payment. How can the be trusted when they can’t even get the fundamental basics correct? Agree with others below 1/5 is beyond generous for this shambles of a company.
I have no words for just how incompetent this company is. The issues are too many to be listed and can be left for up to a year without dire problems being resolved. Fees continue to rise astronomically yet service remain very poor & to crown it all the customer service are utterly unhelpful! Honestly, the positive comments here shock me & believe we are talking about 2 different companies!
Had problem of satellite signal on Sky Q. It was initially difficult to pin down the staff in charge of managing the communal dish on the property. But once I got Scott and Asil on email, they were swift in arranging an Engineer to visit. And the Engineer who came on the appointed day did a very good job and added an amplifier to get signal to my flat. Well done.
Crabtree is managing the block of flats I live in. They are a nightmare to deal with. The whole month of January I have been without a lift, despite paying handsomely for service charge and still, they think they are doing enough, just because they post a few notices here and there when they are fed up with us complaining. Why can't I give 0 starts?? 1 star is way too good for this lot.
Absolutely terrible they charge a fortune and response is dreadful broken doors windows leaks some neen like it pre pandemic..Still not dealt with ..what am I paying for ..yes £ 8.000 management fees....
Great service
In 2021, I raised concerns about Crabtree staff being unresponsive to emails and communicating poorly. Also, demands having no due date yet having late fees. Furthermore, no instalments allowed for service charge payments, contrary to the lease. The property manager could not answer with any clarity & she passed me to the customer experience manager who invited me to open a complaint. She ignored that, breaching the regulators response rules. After 14 days, I followed up with the customer experience manager who emailed me with contradictory, vague, nonsense riddled with typos. After repeatedly deflecting, she passed me to the operations manager who claimed to be investigating but repeatedly fobbed me off and stalled for weeks & did not have a copy of the lease agreement. I contacted the MD who forced them to respond. It took her 12 weeks to advise me that service charges could be paid in 2 half year instalments and due dates will be added to future demands. The ops mgr blamed me for her tardiness, stating that I should have summarised the 12 weeks of email history for her & told me to contact the customer experience mgr to discuss anything further. Sadly, both would not comment on Crabtree's poor communication. Thankfully, in December 2021, after 25 yrs, our huge residential development had enough & terminated Crabtree as our mgt agents; but ironically, Ctree has not bothered to write to the owners about the change or advise what will happen to our money! UPDATE - After I posted my review above, the customer experience manager, attempted to sabotage my review & publicly humiliate me by irresponsibly disclosing my last name in her Trustpilot reply, in breach of Data Protection rules & her own privacy policy. Also, instead of addressing the concerns in my review, she vindictively posted in her Trustpilot reply, a sarcastic, inappropriate remark about my literacy, and arrogantly communicated that using.. FYI.... I emailed her about the legal consequences when breaching GDPR & deleted my review to remove her unprofessional remarks & protect my personal data, then reposted, as I will not succumb to online bullying from them.
I have never come across such an unprofessional and ineffective management company. The phone is not answered, if there’s an answerphone it’s says it’s full. On the rare occasion you can leave a message there isn’t a response. Same with emails - no reply. They don’t even respond to urgent messages from solicitors. Trying to sell a flat took months and months just because of their inefficiency. We even had a completion date provided we got a final signed document which they’d promised that day. Did we get it, or course not. That was beyond apathy it felt like deliberate sabotage. I tried to contact a different department once only to be told conveyancing weren’t answering their phones that day(!), that they were busy (get more staff), that they had a lot of work (get more staff). I could go on but what’s the point they clearly haven’t tried to improve from other critical reviews.
We are a residential site containing 43 flats. The service provided by Crabtrees property manager /assistant is first class. Enquiries and requests are generally answered within 24/48 hrs. If advice is needed they are always happy to support and help. I have found their skills and knowledge to be extensive. All problems so far have been delt with. Here's to another year successfully working together to make our site a home for all our residents.
Due to Crabtree’s obsession with supposedly “keeping costs low” (even though our monthly maintenance charges are extremely high) everything on our development looks a bit scruffy, tired and run down. The most basic maintenance issues take an age to resolve and require constant chasing. Cleaning and gardening seem to be carried out to the absolute minimum standard possible (again, “apparently” in the interests of keeping costs low). The disintegrating planters full of dead shrubs and weeds at the entrance to the development and never ending issues with fly tipping in and around the bin stores pretty much set the tone. In 7 years we haven’t had a single leaseholders meeting or AGM and who has any clue who the directors of our development are. They certainly never communicate with any of the leaseholders. The real icing on the cake is the total lack of any form of official updates or communication FOUR MONTHS after announcing that the development has failed the EWS1 survey. I totally understand it’s a long and complicated process to secure funding, surveyors, contractors etc, but really, is it too much to ask to receive an occasional letter keeping us up to date, or reassuring us that it’s still being worked on? I honestly don’t think Crabtree has any clue how much stress and upset the situation is causing the residents. Or maybe they simply don’t care. As a fee paying customer of a company that is supposed to be serving the interests of the leaseholders, I can honestly say that I feel like every time I try to engage with Crabtree I'm just an inconvenience to be fobbed off as quickly as possible with excuses and empty promises. For any future property purchase if I found out that Crabtree was the managing agent I would walk away.
Very helpful and swift assistance with a building issue. Recommend.
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Crabtree Property Management is a well-established property management company based in London, UK, providing comprehensive management solutions for over 35 years. The company specializes in block management, residential estate management, and financial management services tailored to meet the needs of property developers, freeholders, and Resident Management Companies (RMCs). With a portfolio that includes over 17,000 units, Crabtree is entrusted by numerous stakeholders to ensure the effective upkeep and daily operations of residential properties. The company prides itself on its commitment to community and resident satisfaction, offering a range of supporting services that facilitate smooth property management. Crabtree's expertise extends to new build developments, where they collaborate with leading UK developers to ensure efficient handovers, as well as assisting RMCs in managing residential properties. Through their dedicated approach, Crabtree Property Management aims to relieve property owners of day-to-day responsibilities, allowing them to focus on their investments.
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