Community Utilities Reviews

Charged me a large amount with no reason given. Never charged me that amount again. Impossible to contact Havent responded for 3 weeks to email

They increased my fixed monthly bill 260% (to £353!!) with the only warning being sent the working day before they lifted payment!! This was despite my usage never going above £175 pcm. Scummy company.

You can't telephone them and it takes 3 months for them to respond to emails. Once you set up a direct debit you can't cancel it and they keep on taking your money long after you have left your apartment.

They do not ever provide a phone number but when you email them they rarely respond. They cannot provide you accurate calculations of what you owe. The staff are incompetent. I've never had this much trouble with an energy provider before. Avoid like the plague

The worst and the bad company I have seen in the uk. Be careful if you buy/ rent a property that the utilities bills is managed by this company. They count us wrongly, and forced us to pay the expensive and ridiculous bills. This company never answer our email or so-call chatroom on their website. We sent them email every month and ask for meter records, but they never replied us in six months!

Unfortunately I was made to use this company as they monopolised the development I lived in. It is now 3 weeks after my move out date and 7 weeks after my notice to Community Utilities of my move out date, and I have yet to be issued a final bill or refund of my credit balance. I was assured that I would not need to do anything further, and I receive any refunds into my payment card. 2 weeks ago I was charged again (despite having moved out and my account being in credit). I immediately emailed Community Utilities (you can only email them as they have removed their contact number) and have still not heard back. Will I get my money back? No idea. Avoid like the plague (if you can help it).

This company has been a constant let down throughout our tenancy (in Liverpool), and is continuing to cause us issues a month and a half after we’ve moved out and cancelled our account. Our initial utilities (water/heating) for a 2 bed flat was £70. A few months later our bill was raised to £90. Then it was raised to £160 which we understood with the energy crisis. Our account ended up being in credit by £200 (which you can’t withdraw via your account it has to be requested), but they then sent an email attempting to raise our bill to £289. I disputed this and they u-turned and kept our monthly payment the same. We reached the end of our tenancy with over £500 in credit, owed to us (which really shouldn’t have reached that point anyway). We informed them of our move out with a month’s notice. It is now 6 weeks later and not only have we not received our final bill (apparently they needed the meter serial number confirming??? Why???), but we have now been charged another £162, despite being in credit. The final straw is that I removed our bank account details from the online portal so that they could not attempt to take further funds over a week before this final amount was charged. I’m intrigued to know how they have managed to charge us when our account details were no longer available on the portal? Customer services are very good at placating you via email, but in reality do not tell you what the actual hold-ups/issues are, and have consistently refused to inform me when I can expect to be refunded and my account to be closed. They have some serious problems if they want to be seen as reliable. It took a week for Scottish power to produce our final electric bill - just as an example.

If I could rate this company minus 5 stars I would. I’m a single person living on my own in a flat. This company charges me £357 per month for my gas and water alone. I should not be paying this much at all. I have rang up a couple times to try resolve this situation but rather than the situation getting resolved there and then it gets passed onto another clueless team member. Which then the situation isn’t resolved and no one has helped me and I’m continually getting massively over charged. Honestly got to be THE WORST company I have ever dealt with. Avoid at all costs.

If you see their name associated with the place you're going to rent, RUN! they're the worst service provider I have come in contact with EVER. their communications are terrible and they have hidden fees to make the money as they're not even a energy supplier. If you face any issues with them they're not registered with any Ombudsman and your only way will be court, so do yourself a favour and stay away as far as you can from them.