Community Utilities
View company profile →
Daylight robbery, and a constant let-down.
This company has been a constant let down throughout our tenancy (in Liverpool), and is continuing to cause us issues a month and a half after we’ve moved out and cancelled our account. Our initial utilities (water/heating) for a 2 bed flat was £70. A few months later our bill was raised to £90. Then it was raised to £160 which we understood with the energy crisis. Our account ended up being in credit by £200 (which you can’t withdraw via your account it has to be requested), but they then sent an email attempting to raise our bill to £289. I disputed this and they u-turned and kept our monthly payment the same. We reached the end of our tenancy with over £500 in credit, owed to us (which really shouldn’t have reached that point anyway). We informed them of our move out with a month’s notice. It is now 6 weeks later and not only have we not received our final bill (apparently they needed the meter serial number confirming??? Why???), but we have now been charged another £162, despite being in credit. The final straw is that I removed our bank account details from the online portal so that they could not attempt to take further funds over a week before this final amount was charged. I’m intrigued to know how they have managed to charge us when our account details were no longer available on the portal? Customer services are very good at placating you via email, but in reality do not tell you what the actual hold-ups/issues are, and have consistently refused to inform me when I can expect to be refunded and my account to be closed. They have some serious problems if they want to be seen as reliable. It took a week for Scottish power to produce our final electric bill - just as an example.