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Didn’t appreciate the offer to rip me off with a wholly unnecessary $20 facilitation charge to Sherpa for a USA ESTA on top of the ‘all in’ USD$21 fee it actually costs from the US Government. Please stop this cynical anti-customer practice.
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Wilfully sharp business practices around Policy Cancellation. Akin to Gym Cancellation shenanighans. Their reason to exist, is to screw you of a £40 admin fee.... over and above any Insurance revenue made. You have been warned. ***** Adding to the below reply… At 21 days to renewal, as standard practice you seem to wilfully trawl - perhaps exceed customer GDPR fair processing rights - to enquire about test passes - and *demand with threats of debt collection* a £40 cancellation fee for a policy about to expire. **You haven’t even issued renewal paperwork.** I hope you can live with your conscience as this smack of a money shakedown for a policy that was cancelled by the caller in 30 second's. Customer Journey… Pfft.