Coffee Friend Reviews

I ordered a coffee machine which was faulty. I had to record a video of this, and drop it off for collection. Communication from the Coffee Friend was not great. I had to contact them asking for updates. Coffee Friend issued me a refund, but didn't tell me. Not the best experience and I won't be using them in the future. Having said that, they were polite in replying to my emails.

I had a problem with my coffee grinder and although I experienced some initial difficulty in obtaining updates from customer services the problem has since been satisfactorily resolved. Staff of the Fellow coffee machine's manufacturer and also the Coffee Friend retailer proved to be both friendly and helpful. The product itself has been a revelation and produces some fairly impressive results - for me at least. With such an effective product attracting a two rather than a one year guarantee combined with the fact of Coffee Friend proving to be a reputable company I can do no less than highly recommend both the product and company.

I ordered a kettle from this website without reading the reviews on here which was a mistake. Though the item came relatively quickly, as others have said, it has an EU plug, something that is nowhere in the description of the device or its specs.Whilst they did send a conversion plug, I’m not so sure a company that appears to being based in the UK should be doing that without making it very clear it is a foreign device. I have tried to contact them several times since with no joy but that been bombarded ever since with marketing emails. I actually looked up this company on the government website and a company called Coffee Friends with the same registered address as quoted on their website was actually dissolved in 2023. It now appears to trade under Amicum which is active in companies house but when you google them comes up as permanently closed!

Appalling. Received a faulty Krupps coffee machine five days ago. They have ignored my email so I tried calling but they never answer the phone line. I left two messages and they returned one of the calls but the advisor was difficult to understand and wasn't very helpful. He said they would send me an email to reply back to to sort out a return. He confirmed my email address but the email still hasn't arrived. I have called back four more times and had to leave messages, they have ignored these so I have opened a PayPal Case. I'm not impressed at all and am £264 out of pocket and have a brand new faulty machine. Would never recommend them.

Well I have a new coffee friend - ordered a new bean to cup coffee machine and less than 24 hours later it arrived. Nice communication from the team and very pleased with the purchase. The chatbot on the site is a little suboptimal but apart from that - amazing. Now off to make a latte :)

Avoid this company if you expect fair consumer rights I purchased an item from Coffee Friend and requested a return within the legally allowed 14-day period. Instead of processing my return as required under UK Consumer Contracts Regulations (2013), they demanded that I sign a separate agreement—which would have allowed them to reject my refund even after returning the product. They also insisted on original packaging and that the item be “unused” despite UK law stating that an item can be opened and still qualify for a return. On top of that, they made unreasonable demands for photos and excessive documentation before even accepting my request. This is not how returns should work under UK consumer law. They are making it difficult for customers to exercise their rights and avoid refunds by setting their own unfair rules. I had to escalate the matter through American Express to dispute the charge, as Coffee Friend was unwilling to honour my consumer rights. 🚨 Buyers beware—if you need to return anything, expect them to put up every possible obstacle. I won’t be purchasing from them again.

Very good experience, quick delivery, discounted price, very happy with the transaction

Great coffee with a relaxing and fragrant vanilla smell everyone wanted more

Took over 3 weeks to arrive. If you’re in a hurry don’t bother with this company! Customer service not bothered either and took days to reply to messages. It was only when I insisted on a refunded if it hadn’t been dispatched that it was surprisingly sent same day and arrived within 48 hours.

Good product, good communication.

I ordered a coffee machine, after two weeks the order had not even been processed by them. So after waiting a few more days I emailed them asking to cancel, and they authorized the cancellation. Now, after more than a month and a half my refund has still not been made. Please, can you process my refund?

Superb from start to finish. Would recommend and use again.

Excellent service, equipment exactly as ordered.

The machine I bought was faulty so I wanted to return it. I sent pictures, which were ignored for a few days before I phoned Coffee Friend and they agreed it should be returned. The returns process was painful - I was also expected to take the machine to the post office for collection, when I had no access to a vehicle and the machine weighs about 13 kg. I did not once receive a reply to emails and phone calls without following it up myself (automated responses say you'll receive a reply in two hours; I waited two days before emailing/phoning again). The impression I got is that the call handlers have little idea about what goes on at the distribution hub, and vice versa. After about 3 weeks, the process ran its course and delivery of a new machine was arranged. It arrived a few days later and I am happy with it. But I won't be in a hurry to shop there again.

Unfortunately got shipped a defective product but the support was very helpful with processing a return and exchange. Even sending out the new unit before receiving the returned one.

No sign of my item ordered a month ago

Very long delivery timeline and rude customer service people.

Its been a month since i contacted them regarding my problem with orders still no refund received.I have been told they processed the refund but unfortunately Klarna or credit card didn’t receive. Customer service unhelpful and difficult to be contacted

I ordered a coffee grinder on 28th Feb (it's now 10th March). Coffeefriend happily took my money, but has done nothing to actually fulfill this order. It shows as 'received' in online tracking. It hasn't even progressed to "order processed" let alone "dispatched" or "shipped." I have called, chatted, and emailed--and gotten no reply. At this point I can only assume this company isn't even real and they just want to take my money in exchange for *literally nothing*. I wish I had come to trustpilot before purchasing.

Very prompt service and delivery - would definately use this company again