Coffee Friend Reviews

I have been ordering from Coffeefriend for a few years and never had any problems with orders in the past and have always enjoyed the quality coffee I have received. However payment was taken for the repeat order of my subscription over two weeks ago. I received emails to state that payment had been received but not notification of dispatch. I tried emailing subscription customer services 2 days ago but agan have not recevied any communication. A very expensive non-delivery of coffee and I will probably now need to look eslewhere for coffee - which is a shame as I have never had any problems in the past.

Very glad to find my favorite capsule coffee brand in the UK, with reasonable price

Delighted with the machine.

Great communication and speedy delivery. Many thanks.

Good prices and good delivery experience

I bought a replacement jug for my coffee master and was very pleased with it and the delivery

Taste I give 5 stars for the taste of the tea i really like it the teabag shape handy. Delivery I will give 4 star for the length of delivery take a little bit longer than I hoped...

Great communication and business, thank you.

order was acknowledged and payment taken - supposedly dispatched but nothing received and no response to questions. Need to improve your systems dramatically !

Quick delivery, good communication and a good price

Good price on the items purchased

Super happy with this service has been delivered as requested. I have no objections. strongly recommended.

Good service, good price. Delivered within the specified time period.

Very prompt delivery

Ordered an air fryer and paid for express delivery, after 1 week still not processed, after contacting you I was informed you had none in stock so agreed a refund which I still haven't received, am not finished with you yet

Great price, great customer services

Still waiting for a credit of a returned product after more than a month. Completely unserious company when it come to doing what they say. Customer service are always polite but nothing happens.

Ordered a couple bags of coffee 8 days ago and the order hasn't even got past the order received stage. With 4 more stages left before receiving the order, I hope to receive the order by summer. Nowhere good enough in today's world, especially as you have to pay for the shipping experience (again so rare in today's world). Will be using a UK business for future coffee deliveries.

Eu plug on appliance so wanted to return. But they make you jump through hoops to get a return would not buy off them again.

After buying from Coffee Friend a number of times over the last couple of years and recommending them to friends and today trying to buy another coffee machine from Coffee Friend it is now embarrassingly obvious that they only exist as as a recorded reply, which offers no invitation nor method by which to be a purchaser. So I'm fascinated as to where the latest positive/complimentary/satisfied reviews have come from. I still trust Trust Pilot but I also feel sad on this occasion their Artificial Intelligence is mistakenly propping up a dead company such as Coffee Friend, at least in the UK, as opposed to Eastern Europe, which I think is from where they now come - and may or may not still be operating there (stop press, they have moved from deep sinking Britain into more slowly sinking Germany) I don't expect this - my review - to see the light of day - but at least if Trust Pilot read it they might might want to update their data accordingly. Who would want to Trust a Pilot that is a robot or computer with a fuse not working properly?!