Coffee Friend Reviews

We ordered a delonghi coffee machine last month and the delivery process was great. After a week we realised there was an issue with the steam wand attachment and so spoke with Simon. He was absolutely fantastic and arranged for the current machine to be returned and within a couple of days of being sent the replacement is on its way. It's frustrating that a machine that cost so much had a fault but things happen and the way it was resolved was exact what you would hope for. A great company and Simon is worth the five stars alone for his help. Dan

I’ve ordered a few times from this establishment and they have been honest with delivery times and product quality. Keep it up 👍

The flow rate from the machine I bought was very slow. Slower than my current machine which I was replacing. They were the same model. The company refused to accept the return…I ended up getting rid of the machine in the end.

I placed a 190eur order and received a defective product (differs from the photos on their website). I submitted clear photos of the defect. They refused to create the return label even after several timely requests. They just tried to haggle and offer me a discount. After pointing out their legal obligations, they acknowledge them, but let me know that they find their internal preferences more important. I have never experienced this with another webshop and will certainly not purchase from them again.

This was a gift for my Grandson who is absolutely delighted with it!

Good price, nice extras. Long wait for delivery though.

Worst, most infuriating experience. I arranged a standard maintenance to get my Lelit espresso machine serviced. This is usually done yearly. The service costs £170 and £70 for the collection and delivery, so £240 total. The red flags started early: it took them 1 week on average to reply to my emails to simply book the collection. The collection was a disaster: they gave me a date when a driver would come to pick it up, so I ensured that I would be home that day (which required rearranging several work meetings as I do not usually work from home). On the day of the collection, I received a text and noticed they had entered the wrong address (about 20 minutes south of where I live, in London). I called them and they said it was a mistake, and they had no way of getting the driver to make the collection that day anymore, and it would have to be some other day (I never understood why since it's a quick drive from where they expected to do the collection, and their collection window was the entire day, they don't give you a narrow time window). Since I couldn't just reschedule my work meetings to stay at home the next day, they proposed that I leave it at a post office for collection (why not propose this earlier on?!). They sent me a list of 7 post offices, I went to them one by one, and the first 4 of them told me they didn't take large parcels. Eventually, I found one that did accept it, hallelujah. It has been 5 weeks since, and I still have not received my coffee machine back. This is despite the fact that I was told that the servicing takes 1 week. They don't send any updates whatsoever - what sort of company does not give an update on a service that is delayed by at least 500%? I asked two weeks ago and they replied that they are waiting for a few spare parts and they would get back to me whenever they had updates - two weeks later, still no inbound updates. It is clear that I will never again send a machine there. Unfortunately, they are the only company in the UK that officially services Lelit machines. Next time, I will have to use the on-paper much more cumbersome option of sending it to some EU country, but given the experience, that will be much smoother than sending it to Coffee Friend. All in all, expensive, terribly slow, made me waste a ton of time and caused confusion and frustration. I highly recommend anyone to find an alternative...

Arrived on time good price

Ordered 2 bottles on the 1st May expecting delivery 2-3 days later. £3.99 for shipping and still not received. Do not order if you are in a hurry for your goods! My goods never arrived as when I chased it I was told it had been lost!! I have now had a refund

Don't trust the good reviews. The delivery times are from when they get the parcel delivered to their factory - which could be weeks away. It's a complete lottery as to whether you'll get your order in the stated time or not. In my case, I ordered a Nespresso coffee machine, and it should have been delivered latest a week ago, and still no sign that anything is happening. Their customer services are designed to keep you engaged and reassure you even when they have no idea when the parcel may arrive. I was promised it would arrive at different times, always to be let down. Shady business practices - I would never use them again!

Stay away - ordered a steam wand that said 6-8 weeks for delivery. Inquired about 6 weeks in, was told that the order was coming from the warehouse. Over 8 weeks and no steam wand and they're not replying to my emails

Arrived from a google shopping ad to buy an item. Obviously it was falsely advertised as on stock and the order got cancelled the next day. I was promised a 5-8 day refund, which hasn't happened in two weeks.

Paid a premium for a kettle with a quick delivery, then it it be 2 months but the send a gift, It was a tiny chocolate bar! Kettle packed in after a few week and now there fobbing me off to the manufacturer or offering a 10 week repair/

Very quick, And an extra bag which was a lovely surprise!

The service I received was excellent from start to finish. Excellent customer service and very helpful Quality products delivered quickly.

Very smooth transaction, perfect communication, all information sent on time, delivery spot on.

**Review Title: Scam Company with Terrible Customer Service** I urge you to steer clear of !'company'!. They not only break their customer service promises but also engage in deceitful practices to cover their mistakes. When I reached out for assistance, I was met with rudeness and disrespect over the phone. Their staff were aggressive, dishonest, and made me feel like I was the problem rather than attempting to resolve the issue they created. This company lacks professionalism, integrity, and clearly does not respect their customers. It’s absolutely disgraceful. I will be reporting them and warning as many people as I can. Spend your money elsewhere. To make it even worse, they are now refusing to issue a refund that I am clearly entitled to. Instead of helping, they treated me like an inconvenience and tried to shift all the blame onto me. This company is a complete scam — no honesty, no professionalism, no respect for customers. I will be reporting them to consumer protection and making sure as many people as possible know not to trust them!!!!!!!!!

My order was placed over 2 weeks ago and I still haven’t received it. I still don’t know when it will arrive.

Found just the coffee machine I was looking for at a great price

On time, great coffee choices