Coffee Friend
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Outstanding purchasing experience
Wanted to buy a Lelit Elizabeth espresso machine and found it at a much cheaper price on the Coffeefriend website once I’d subscribed to their emails. Have to say I felt a bit unsure reading some of the previous reviews which talked about machines not being UK spec. Emailed Coffeefriend to ask this and received a response within a couple of hours confirming they sell UK spec machines and that the team member would personally make doubly sure for my order. So I went ahead and placed the order. Machine arrived 24 hours later (no charge made for delivery) by Royal Mail, not the usual el cheapo and unreliable Evri/Yodel etc. arrived in perfect condition. Then made use of a £50 voucher that came with the machine to order some accessories. Didn’t choose the fastest delivery option but once again they arrived very rapidly by Royal Mail. Haven’t yet had to test their after-sales support but thus far my experience with them has been outstanding. The only slight negative is that they do send out an absolute torrent of promotional emails. But these often include discount codes so that might be a plus for some people. Easy to unsubscribe in any case. I’d throughly recommend purchasing from this company based on my experience.