Coffee Friend Reviews

Machine was faulty, a replacement was sent out which was also faulty. My instinct is that this company resells machines that have been returned, given the packaging and missing pieces when I received the item. I would not be tempted by their low prices and buy from a reliable seller elsewhere. On top of all that, their customer service is also extremely slow to respond.

Bought a coffee machine. Competitive on prices

Ordered Sunday night Lelit Bianca V3 £1800. Tuesday morning received. It took little bit more than 24h .Very Happy

Had a terrible experience with this company! The kettle I ordered was not brand new and it had an EU conversion plug. They want to charge to return the item that was not as described. Personally I won’t trade with them again.

Fantastic quality items

Very pleased with the Nespresso coffee machine and it was as advertised. Good value for money and good quality. The item was delivered as advised.

I ordered a Lelit Mara X at a very good price and it was delivered very quickly as advertised. I got another £20 or so off going via Quidco and a £50 voucher from Coffefriend. I used it to but cleaning kit and a new milk jug and they arrived quickly too.

There was no mention of the toaster having a European plug on the description. They did supply an adapter but it makes the plug huge. Also delivery was slow ( despite website saying it was in stock in the uk) and communication poor. No one answers the telephone and the toaster was only sent after a couple of chasing emails. I would be very cautious about buying from them again.

Quick dispatch, great price and friendly service

Terrible patronising customer service

It was ordered around the 10th February and I still haven’t received it ! Royal Mail lost in transit and the replacement has yet to arrive. I will know next time…Amazon would have delivered it next day. It was ordered for my wife’s 60 th birthday party… maybe I will get it in time for her 61st 🤔

The experience was a good one. The item was ordered and it arrived on the date specified.

I ordered the item, and after 7 days, no sign of my order being prepared or sent. No answers on phone calls and no answers on emails. The worst customer service I ever experienced. Only SCAMMERS did this with me, WHY?

Saw the coffee on dragons den so ordered to try. Excellent service and coffee is lovely

Good coffee. Delivered quickly.

Machine great! Delivery of business days a bit cheeky. Please make it clearer.

will not recommend!

Good product, well useful

Would NOT recommend. Waited weeks for my order, then sent the wrong item. Had to go out of my way to send back and wait further 2 weeks for refund. Customer service was appalling.

I was missold a coffee machine. That I suspect is refurbished. It arrived with a 2-pin foreign plug & completely useless adaptor. No mention of this on their website. It arrived damaged & has other issues, making it not fit for purpose. It's taken 2 weeks of back & forth emailing to get a return organised. I'm still waiting. They are irgnoring my return request. Palming me off with their "engineers recommendations". It’s extremely unprofessional & goes against consumer rights. I asked to return it under 14 days aswell. After sending them multiple videos & emails over 2 weeks, I've now had to ask Paypal to step in & help me deal with these scammers. I can't find their address from their website or invoice. Which is a big red flag.