Carrentals.co.uk Reviews

For a journey to Italy I booked with them the colleciton of a car at Linate airport. Unfortunately the flight was delayed by 1 1/2 hours, so I showed at the desk at 11:40pm. Car rental desks have a habit of waiting for the delayed customers, as they should, so that the customers will not be left stranded; desk staff are actually paid extra for waiting for their customers. Apparently the staff at Linate could not be bothered (it was Friday night after all...); luckily at least three car rental desks were still open and I was able to find another car to reach my destination. I then tried to contact carrentals.co.uk's customer service, asking for a full refund; the answer was that, since I showed up late, I was not entitled to a refund. They suggested that next time, I should call them from the desk and they could arrange for a refund, minus three days of rental. That meant I could not get anything back. Airplanes are delayed all the time, and car rental companies are expected to be flexible, and indeed most of them are. If I am left stranded in an airport at night I expect more from carrentals.co.uk than the comment "you were late".

I would heartily discourage anyone from using this firm - I am not sure what happened to rentalcars.com which this firm seems to have replaced but the service is appalling! Trying to cancel or change a booking is like pulling teeth. They insist on your calling them as if you have all the time in the world to waste being on hold, you get through to someone who you can barely understand on a terrible line who still does not resolve your issue. You try dealing with it on email so you have a record of the conversation and you just get told to call. Useless does not even begin to describe this company

I ended up paying 300 euro more and customer service is non-existent! Though it is made easy to rent a car through the website, when trying to claim hidden costs, as is their policy, they simply ignore you. I sent 3 messages through the website, but they went unanswered. I have spent 2 hours total in the phone queue, in three call attempts, and they just hang up when you waited long enough. You won’t be informed when it is your turn so it’s 100% in the dark. I was charged an insurance I couldn’t use, a 50 euro extra delivery fee that was not part of the deal, and another 15 euro for a road-service that should be covered by the insurance. 2 stars because it still got me a car, but with literally no customer service I am left with 300 euros less than was agreed…

I rented a car through booking.com but apparently, their subcontractor is this company. I had to cancel the booking at the counter, considering that I will be paying 3 out of the 10 days of rental I booked. I cancelled at the Avis counter as I arrived on time for pickup, and the guy at the counter showed me how the booking is cancelled in their system, referring me to booking.com for a refund. I tried communicating with them via the chat but it didn't work, so I wrote an email. Calling the UK, while I'm a tourist in Sweden is very expensive, so I figured that the email will be sufficient. Well, it wasn't.... Later that day, when I could eventually call them, the customer service was reluctant to help, claimed that the booking was not cancelled, tried to "call Avis" which she claimed didn't answer (strange, when I called them afterwards, they answered immediately!), and outright refused to consider any refund since her system showed I didn't even come to pick the car up! She claimed that the only way to cancel a booking was via phone to them. It doesn't say it anywhere in their terms and conditions and she refused to send me the policy that says such condition. I ended up having to pay for a rented car I didn't even touch, and also carry heavy costs of phoning the UK from another country. Bottom line, it's a scam. Don't use them because if anything happens, you're on your own.

I en uge ventede jeg på at betalingerne gik igennem. Jeg tog chancen og betalte ca 2 gange om dagen med 3 forskellige kreditkort. Sidste dag inden rejsen til Mallorca gik den ene igennem. Så hos Record go måtte vi bruge to timer på at få bilen og leje en ekstra uden booking. Ydermere selvom jeg havde valg og betalt for fuldforsikring måtte jeg vælge at betale 200 euro ekstra eller lægge 1550 euro i depositum. Jeg bruger dem aldrig igen. Ingen kundeservice

Horrible service, staff was rude (Dutch/Belgian staff especially) and could not help us change a minute detail and told us to cancel and rebook a car for a way higher price point. Would not recommend. If I could give zero stars I would.

Do not touch it. Poor company you will lose your money

Pathetic staff. 0 stars Rude and want to take money only I have requested my bank for a charge back as luckily I had screenshots.

Carrentals.co.uk will help you find good prices for car rentals (better than what you would normally get through the car rental companies) but it's only worth using it to book with reputable car rental companies. Some of the lower cost options featured on carrentals.co.uk will try to milk you by passing into your bill charges inconsistent with your carrentals.co.uk booking when you get to the cashier to pick up the car. When that happens, good luck trying to get any help... I submitted all the details of my issue to carrentals.co.uk, no one ever even got back to me to at least acknowledge this.

If I could give no stars i would. Customer service was dreadful. Collected car at Palma airport no problem, hold deposit taken on credit card as agreed. Given a brand new car with 11 miles on and car did the job well for the week hire except when the battery went flat and we had to call out recovery. This in itself wasn't a big issue, sorted within the hour and off we went, these things happen. Returned car, told all good and that full holding payment would be reinstated on car. Returned to UK and noticed that £82 had been taken off our credit card. This is where the fun began. Called car rentals who advised us to call the hire car company in Spain, providing a number to call them. Called company to be told to email them. Emailed them but was incorrect email provided. Recontacted car rentals and advised to raise a dispute on their website. Raised the dispute which was closed off without any communication other than contact the company direct. Eh...I did that already and I'm getting nowhere. Recontacted rental cars, told they would reopen the dispute if I provided proof of payment taken. Uploaded onto dispute and then contacted to say I need to call the car hire company to find out what the charge is for. Provided a different number to call Spain again! Called Spain and got a call centre - told to email a different email address as this was the wrong number and they couldn't help (if you're frustrated reading my ramblings imagine how I'm feeling at this point). Heard nothing in response to this email request. Raised a further dispute online, emailed car rentals and became a nuisance now having raised the issue via 3 different means and finally (3 weeks later) received notification I would be getting a refund which arrived today. This was EXHAUSTING!! Claims / refund process a utter shambles and a shame as otherwise was seamless. If I hadn't been so stubborn and pressed the issue I would not have seen the refund.

Worst customer service I have experienced in my life. Been hanging on the phone for almost an hour, because my booking got cancelled (even though I got a booking confirmation) and been hung up on TWICE. The answer of the last lady was 'I can't help you with this', while the other two employees were putting me on hold for more than half an hour (apparently doing nothing). Definitely not booking at this place

DO NOT USE !!!!

Not at all impressed with the website - it amounts to misselling in my view in that there are headline prices (ie £94/day) that when you click through take you to "our partnered website - "Easyterra" at almost £150/day. If this reflects the way that business is conducted even before agreeing a contract, god knows what would happen in the event of any issues!

The website doesn’t highlight additional costs such as limited mileage, which you only find out after booking. The associated costs are then covered in the terms and conditions. Very deceptive.

Booked a car on site whilst in usa, upon arrival for collection of car at eurocar was told that I had no insurance and was forced to pay £575 for 2 weeks insurance. In checking booking no cdw was included in voucher as is normal for uk rentals. Complained to Carrentals.co.uk, received a thanks for your feedback, it helps improve our services. Never us Carrental.co.uk if in usa!! I will never use them again.

Dear Tjeerd, I have to raise a Complaint regarding the service from Carrentals.co.uk, which I will explain below; 1. I returned the car to Green Motion on the 3rd Jan, not the 8th. Which means I paid for 5 days that I did not use, and when I queried if I could get a refund for the days not used, I was told to read the small print of your terms and conditions by the Green Motion representative. Is there any way I can get a refund for these days not used? 2. The car recieved was in very poor condition. It was not a fiat 500, it was a Japanese model with damage to the body and the engine didnt run well. 3. Upon collection, I was advised that the basic insurance did not cover me well at all so I had to spend another £150 to upgrade my basic policy. 4. The bus signage at Green Motion was wrong, so I ended up getting an Uber to the Airport. 5. Upon collection of the vehicle, the car was not handed over properly, nobody checked the cars condition, it was advised to be my responsibility to take photos and a video. 6. Mileage was incorrectly recorded at collection stage. 7. Petrol levels recorded incorrectly at collection stage. Overall, not impressed at all, way too many hidden catches that favour the car rental company than the customer. Im not left with a good taste in my mouth after using your consortium of companies. Please advise if you can do something to compensate me for this terrible experience. Regards

We have used rentalcars.com on a number of occasions and been an advocate. But, NOT now. We used them for our latest trip to Spain and through their negligence and lack of transparency, it costs us HUNDREDS of pounds. When we returned to the UK and raised this matter as requested by their customer services representative, rentalcars.com management have failed to reply.

Very confusing communication. When we changed the pick up time of our booking resulted in a email which headed "your car ready for pick up is cancelled". So we booked another car directly at Herz/Thrifty (where we should have picked up the car) and lost our money. Customer service acknowledged that communication has been poorly but wouldn't give any refund. So we paid twice for one and the same rental car . Who is benefitting?

Works really well - compares rental sites and the booking process is easy. The vouchers are emailed and you don't always need them when you collect the car as the information has been correctly passed on.