Carrentals.co.uk Reviews

I had to cancel my trip due to Covid restrictions. I tried to phone the number over a 2 day period but no one answered the phone. I had to resort to sending an email. By the time they got a into me the company refused to move or refund my booking as I was out of the 48 hour period. Awful customer service and company ethics considering the current pandemic situation we are all trying to deal with.

Easy and efficient. Known by thecar rental companies

Efficient booking system that clearly showed the vehicles available from each car hire company including their associated cost and insurance service. The 'worry free' filter allowed me to easily identify which deals had full insurance cover without having to trawl through the terms. Will definitely use again.

I am a regular user of Alamo rent a car throughout Bulgaria. My last rental with Alamo was in October 2020 at Sofia Airport terminal 2. Once again this very professional company provided exptiional customer service. The car rented was a small Suzuki Ignis, it was clean, reliable and had good tyres.

Great website and so easy to use. Picked up a rental car at Newcastle airport and delivered it back 2 days later fuelled up. Customer service was great and the car was better than we expected. Have used car rentals for years, highly recommend

great value no hassles

Hi I have used carrentals fir over 10 years countless bookings and always had great service.

To be honest, before using them for the first time last year, I was nervous after reading some of the neg reviews on here. But the positive reviews and difference in cost savings helped sway me to give them a go. I've used carrentals.co.uk several times since and they are my first port of call for hire car bookings when we go to Denmark to visit the in-laws. Not only are they the cheapest prices around, but the website is super easy to use as well. I've had to call their customer services team a couple of times when airlines have changed flight times, and they were incredibly helpful and extremely honest with what I should do (which seals the deal for me and my repeat business). I've also used their 3rd party insurance on a few of the hires, which was substantially cheaper than other providers. Thankfully never had to use it, but from previous reviews on here, if you read the fine print and follow the instructions you shouldnt have an issue. Went with an annual hire car insurance policy this summer, but because carrentals.co.uk insurance brokers prices are so competitive it will take 3 hires before I actually make a saving vs taken out the additional insurance on each hire.

I was forced to pay premium insurance by the car rental provider upon collection, despite basic insurance being on the voucher, and also declaring annual excess cover. All I got was a "handwashing" response - no assistance whatsoever.

Certainly my first choice for rental cars in the UK. User-friendly website with a wide range of cars from the major players on offer at very competitive rates. I haven't been disappointed yet.

Car was as described when I picked up. Great rates, also staff helpful and easy to work with. On drop off it was quick and painless. Would definitely use the company again. Brian Lindsay

I hired a car for a week using car rentals.co.uk The pick up was simple with no issues. I did not have a long wait. The car was fine and clean. The scratches and dents from previous hires was recorded correctly so no issues. The return was easy with a box to drop off the keys. I received a report from car rentals following the hire confirming all was correct with fuel level and no damage during my hire. The whole experience was satisfactory with no dramas and I would use car rentals again.

Good prices from a wide range of suppliers

Feel totally ripped off never again will I use this company

I have used Carrentals.co.uk for over 10 years and is the first and last place I always check for car rental prices. As a frequent traveller (and consequently require a rental car), I have used many sites over the years but have always come back to Carrentals.co.uk

Excellent service, excellent car. Thoroughly recommended.

Amazing site, have used multiple times and would highly recommend!

I use carrentals.co.uk since 2008 and have never been disapointed by their services. Prices are always among the bests, and you always get the service you requested or à better une. I would recommend it without any doubt.