Carrentals.co.uk Reviews

Easy booking, easy web page, great car renting company

No issues, booked at Italy Car Rent through Carrentals.co.uk Booked through Carrentals.co.uk with their insurance and had no issues. Just make sure to check the car for non documented defects and show them to staff to include in the agreement.

We rented a car in Barcelona through carrentals.co.uk. Our rental company was AVIS. The experience we had with the was great. The car was fantastic, service was excellent. We did not have any problems. Thanks a lot. We will use your services again!

Ze accepteerden daar niet dat we de boeking hadden gedaan met uitgebreide dekking. We moesten daar een verzekering afsluiten voor 400 USD of een formulier tekenen dat we de volle verantwoordelijkheid voor de auto hadden. Uit jullie papieren was niet duidelijk of de basis verzekering CDW) en Diefstalbescherming (TP) erbij zat. Zeer onvriendelijk te woord gestaan en jullie klantenservice was niet bereikbaar. Geen reactie per telefoon en ook niet per mail.

Hello i can't found car at istanbul city just i see at airport please add istanbul city location Taksim, Istanbul, Marmara Region, Turkey

Everything worked fine, no problems at all and the service from their supplier exceeded expectations.

Great price, Great vehicle, no hassles, simple to use. You can't beat Carrentals.co.uk for finding your next car rental.

All straight forward at the pickup Make sure you check your insurance requirements in advance. Staff friendly and courteous. Car was in great condition but would have liked 5 mins to explain what all the controls did.

Terrible company. Had a traumatic experience paying for a car I never got. Lost a lot of money due to no fault of my own. Beware buyer!

Excellent value.

Turned out the vehicle let was just what we needed for our run across Australia from Canberra to Cairns Bigger diesel SUV,

Very helpful when they pointed out that I had my out of date licence and not my new licence. They advised to contact the DVLA and obtain paper copy. Crisis over.

Web site easy to use. Booking easy. Rental Company was good and easy to collect car. Would check which rental supplier you will be using and check their reviews. Some are better than others. Our one was fine.

Rental price was good and in the end everything went well. At the beginning I had difficulties to get a receipt - I got link to web site, but there wasn't needed documents. Helpdesk replied quickly and it turned out that it will took some time before get those. Otherwise everything was as expected - positive experience

Very efficient at the arrival desk. Directed to the car which was available and clean. The whole process took no more than 15 minutes. Very polite, helpful and efficient.

No complaints.

They should allow customers to extend their rental up to any point. I needed to extend it less than 72 hours before the rental and wasn't allowed.

I booked and paid to hire a car from this company months in advance and provided all the personal data required. On the day of collection, I didn’t have a pin for my credit card. I did have other ways to pay but their rules are simple: no pin, no hire, no refund. Not even prepared to offer any alternative like a credit note, voucher, offer of half the money back or free chocolate. They just took the money. Customer service aren’t providing any service, they just repeat and repeat the rule. I was called a ‘Refund Chaser’. Nice eh? So pretty dreadful frankly. Carrentals.co.uk and Rentalcars.com and any other company associated are to be avoided. Go direct to Avis or similar.

We were completely satisfied with the service and the guidelines that were given. We hope to use carental again in the future.