Black Sheep Utilities Reviews

Staff are always very friendly and helpful

Sent me a DocuSign permission letter without even asking me about it. How rude. Will definitely not be using them

This company continually calls and pretends to be catching up with "Simon", this is a complete lie and is a poor way to conduct business.

just been cold called by J.... from Blacksheep. Said he'd been talking to someone which I know for a fact he has not. was quite rude about it. will not deal with this company on principle now

These people relentlessly call your business, even when you repeatedly ask them not to. I blocked their number and they still managed to get through again on a seperate number! I realise that the nature of their business involves sales pitch type calls but I have never known any single company to phone so incessantly as this one has. Enough to feel the need to write a review!

Have used Black Sheep for many Years. Never had an issue until last Electric Renewal which we did with Pozitive Energy. Tried taking way over our usage so got back on to Black Sheep to Resolve. Josh Broster took on the case and after many hours and a lot of hard work we seem to have a really good out come for our company

Dealt with Black Sheep for a number of years now. Mostly with a lady called Grace and more recently with Malika. I have always received excellent service. They are able to deal with my requests quickly and efficiently. I would recommend Black Sheep Utilities.

Although Black Sheep as a Company can be quite pushy, when you have a problem they jump straight on it. Jasmine Langridge was particularly good today in sorting out a missing invoice from a new electricity contract

I have contacted the Customers Service due to some delay of the receipt of British Gas invoices for our electricity. Malika Boostani took over from her colleague regarding my request to investigate why we have not received our invoices since July 2023 and in less than one week, it has been sorted! I cannot thank Malika enough, as I received all the invoices for our electricity before our year-end next month!

Josh, our company's Customer Service Manager, responded very quickly to all my queries and went on to search billing information from my previous suppliers that would have been all but impossible to find for someone with less patience and knowledge as Josh. He then went on to collate this information on an easy to use and accessible spreadsheet, while constantly keeping me updated with the progress in finding the information required from the less than helpful previous suppliers. I can wholeheartedly recommend Josh as a shining example of brilliant customer service and a credit for Black Sheep Utilities.

Matt was very helpful and managed to sort everything out for me

A very annoying organisation. One of their cold-callers kept phoning me to try and negotiate new energy prices for me about a year before my contracts expired. I told him that I did not want to speak to him until 3 months before my existing energy contracts expired. He made a date to call me, but them he called me several more times before the date that we had agreed! Eventually I told him that I did not want to do business with Black Sheep Utilities under any circumstances, and asked him not to call me again. But I still got another call from him.

Matt Tebbitt provided exceptional customer service in helping our company resolve our long-standing meter and billing issues. An exemplary staff, Black Sheep is lucky to have him on board their team!

Helpful and quick responses from Josh Broster to recent queries and issues.

Excellent service from Malika during my meter replacement. Nothing was too much trouble for her.

Blacksheep Utilities have helped us deal with our previous water supplier and have been very efficient chasing a credit note.

Received an unsolicited marketing call from this company and the telemarketer tried claiming (to the receptionist) that there was an existing enquiry made by the Company Director, asking to be put through to them. This is false and deceptive. We are also registered on the TPS and reported the call.

Never provide an email address even after reporting spam and unsubscribing they continue to just email every week. I call them every week and give them false information to annoy them back, like they do me and will continue to waste there time until they stop emailing me :-)

Have an ongoing complaint with them and they are currently ignoring all my messages and emails even though they have been seen. I have requested copies of my transcripts. Under the right of access provision of the Data Protection Act 2018, any individual can request to hear and/or receive a copy of call recordings that they are involved in. They still refuse to do so. Please take my advice stay clear of Black Sheep Utilities I know I am not the only one in this situation

Mixed experience. Ryan helpful and respectful (2019/20). Others last year (2022) V pushy. So pushy, I didn’t want to do business. Good to remember: the customer is always right (even if they’re not!)