American Water Resources Reviews

I have been trying since 9/27 to have a service call on my hot water heater. I have called them at least 10 times and they initially said they had assigned the job to a company. When I called the plumbing company with the claim number they said they were never contacted by AWR. When I called back they would put me on hold for long periods of time and then hang up and i would have to start all over again which always led to them not knowing what was going on When I finally spoke with with a supervisor she told me they can't find a company to assign the job to even as their website and literature says " one call problem resolution. How can they operate this service, if with all the HVAC and plumbing companies in NJ and PA they can't find one company to send out for this service. Also they claim they cannot call out and give any updates. This leads me to believe they are a scam organization since they can't handle or perform the basics of what their company is supposed to represent. They should definitely be investigated for fraud.

The people that are sent out is not the concern It is the people that collect the financial funds They are insufficient It is very difficult to understand them and they have over charged

Customer Service was very knowledgable, friendly and courteous

I called to ask questions about adding another protection on my property. My representative answered everything I asked and explained the program with kindness.

iIThe Service Technicans were courteous and knowledgeable about the job and performed outstanding!

James was thorough and took time to explain what he was servicing

I'm grateful for the price only being $50.00 for the service fee.

Too much misinformation too many reps it’s ridiculous when you need the service it’s not available wait is so long to get help!!!

Waited 2 1/2 months trying to have American Water Resources solve my no hot water tank issues. At the end I had to have Home Depot install a new water heater tank. Horrible experience. what am I paying for. I cancelled my water tank contract with American Water Resources. And am seriously considering cancelling the rest of my contacts!!!

I called for an issue I was told it is covered and they never finished the job. However the assigned contractor asked over the phone for $2500 before he could finish. It turned out to be a nightmare. I gave up and went a different route.

Our sewer waste line is leaking, seems it cracked. Do not waste your money with this company, they charge you for sewer line plane that do not cover replacement of a sewer line. YOU ARE JUST WASTING YOUR MONEY!

I sold my home 2 years ago. They have billed me last year and this year. I have called countless times and have been told they can't find an account for me in order to cancel or request the refunds. This is preposterous!

I signed up for the "Water Line and Sewer Line Protection Program" with American Water Resources (AWR), paying $15 a month for NINE months—no issues, no claims, and absolutely NO customer service interaction until I needed them. They promise "peace of mind" and "protection from the unexpected." Guess what? They deliver NONE of that. After nine months of paying into this program, I had a blockage in my sewer line, exactly what I was paying them to protect against. But instead of getting help, AWR referred me to some so-called "expert" who asked if I had a 3D video of my sewer line (which I had already gotten inspected before I signed up for this program to make sure everything was in working order). I provided all the info, but guess what? They closed my case. Not once, not twice, but THREE TIMES! Then, after wasting my time with call after call, a supervisor FINALLY gets in touch—only to LIE straight to my face! They told me my sewer line was in "poor condition" before I signed up for their program, and therefore they canceled my account without warning, REFUSED to cover the claim, and HUNG UP on me before I could even respond. You read that right—THEY CANCELED MY ACCOUNT AND TERMINATED MY COVERAGE OVER A FALSE CLAIM! I kept calling back, only to be stonewalled by their joke of a customer service team. No one would let me speak to another supervisor. I was being charged monthly, even after they had the audacity to terminate me. Finally, I demanded they cancel my subscription and REFUND the money I paid for NINE months of nothing. They canceled the subscription, but you guessed it—NO REFUND. To anyone thinking about signing up with AWR: SAVE YOUR MONEY. They’ll take your cash, make promises, and when you actually need them, they'll ghost you, shut you down, and leave you with a mess. This company is a SCAM, plain and simple. They're happy to take your money but won’t help when it counts. Stay far, far away from American Water Resources. They don’t care about their customers—they care about padding their pockets.

They are very kind and considerate customer service is wonderful and whenever I call they return my call with concern and get the job done thank you.

Every question answered and additional service added, all at your representative's suggestion. well done by your rep,

Timing, professionalism, cost

Worst service. Only promises Still waiting for washer service more than teen days.

I called into American Water Resources on 9/6/2024 due to discovering water in my basement like I did approximately 2 years ago when they came out and replaced an outside pipe. The phone customer service person kept demanding that I tell him we’re the water was leaking from, but I didn’t know. He stated that he couldn’t send anyone out until I told him we’re the leak was coming in from. I told him that is why I paid for the coverage. He stated hesitantly that he didn’t want to get in trouble submitting my claim if it wasn’t a covered loss. He told me he dispatched the claim and that a plumbing contractor would be contacting me within three days, after a very lengthy conversation explaining my dissatisfaction regarding my water problem. I never got a call from a plumbing contractor at all as of today, 9/21/2024. I’m very disappointed and upset. This is the second time I have used them within the last two months without getting needed repairs done after paying for the contracts!

AWR Did A Great Job Handling My Sewage Problem and I Feel Better About This Company Now Thank You For Your Service 👍🏾💯

The representative was friendly and quickly processed my claim. I received a call from the repair company the very next day. I also appreciate that you contact them 24/7 or submit your claim online.