American Water Resources
View company profile →
AWR has no plumbing company they can assign to service hot water heaters
I have been trying since 9/27 to have a service call on my hot water heater. I have called them at least 10 times and they initially said they had assigned the job to a company. When I called the plumbing company with the claim number they said they were never contacted by AWR. When I called back they would put me on hold for long periods of time and then hang up and i would have to start all over again which always led to them not knowing what was going on When I finally spoke with with a supervisor she told me they can't find a company to assign the job to even as their website and literature says " one call problem resolution. How can they operate this service, if with all the HVAC and plumbing companies in NJ and PA they can't find one company to send out for this service. Also they claim they cannot call out and give any updates. This leads me to believe they are a scam organization since they can't handle or perform the basics of what their company is supposed to represent. They should definitely be investigated for fraud.