11 months ago
The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.
11 months ago
I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excellent throughout the entire process. Their work was professional and thorough. I... See more
The sewer line blockage was resolved within a few hours. Timely, efficient, professional service.
I received impeccable five-star service from this company. The technicians, for both electrical and plumbing, were excellent throughout the entire process. Their work was professional and thorough. I have no complaints at all and am extremely grateful for the top-tier experience.
Aside from some scheduling problems, which were no big deal as it was not an emergency situation, my experience was quite pleasant. The contractor (Richard-D&R Plumbing) was professional, and personable. This was our first claim. I am positive AWR saved me over $100.
You AWR do great job. You responded to my claim was very fast, the dispatch communication was very good and your technician is very nice, supportive and professional! I'd like to recommend people to have AWS services!
Great response time. Friendly, knowledgable staff. Cleaned up after the job was done.
Adolphus Hughes from Circa Service was a great communicator and showed up when promised. He was excellent at explaining the service and was very attentive when he asked what problems I was having. He finished the job promptly and made sure to explain what he did and made sure I understood what was done. He was a great ambassador to his company and the warranty service.
At first I was skeptical because when I first called about my leak, I was told that I had to determine where the leak was coming from. I called my water company and they said the leak was definitely inside my house. Then, I called AWR back to report that it was inside my house, and then they created a claim. I had to follow the process, which I didn't quite understand at first. However, after saying all that, AWR is the Best warranty I've ever had. "They say what they mean and they mean what they say!" I only had to pay $50 for the service call and the company they sent (High Priority Plumbing) was the best service ever! I had to mention High Priority as well, because they were very professional, efficient and very knowledgeable in finding and fixing my leak. I would highly recommend this service to everyone and I already have mentioned it to all my family members, as well as close friends! AWR is the warranty to have for plumbing, sewer, etc. and I'm so glad I got it!!!! Thanks so much AWR and High Priority Plumbing!
Tyler was awesome!
The courtesy and professionalism Dave and Todd presented.
Quick to respond, very professional.
He was on time, knew what to do, and all things looks good.
All the people from Bailey plumbing were awesome. They were on time courteous and very professional. . I recommend the warranty to all my neighbors.
They fixed the problem and did a great and thorough job.
Everyone contacted was well mannered, knowledgeable, and very efficient.
The crew was incredibly diligent and hardworking. Their main focus was to get the job done right, and they gave it their all from start to finish. I was truly impressed by their dedication—they didn’t even take a lunch break because they were so committed to completing the work. The only downside was the cleanup and that the sewer cap was accidentally left off afterward. Other than that, I really appreciate their effort, professionalism, and strong work ethic.
The repair person was prompt and friendly. Also very knowledgeable.
Customer service is responsive and always helpful and understanding. The contractor who responded was on time, skilled and respectful
The company was very knowledgeable and kept me updated on the work progress, also gave good advice
Took three tries to get my issue resolved but Mike finished it.
The response was quick and my appointment was made for the next day. Technician was pleasant and fixed my issues in less than 20 minutes.
Based on analysis of 96 reviews rated 1-2 stars for American Water Resources
“Absolutely a waste of my time and money”
“Never fixed problem”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
“They charged me double for the contract”
“I paid this insurance through water bill for several years starting with the drain and eventually adding 4 more polic...”
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American Water Resources, an Oncourse Company, specializes in offering comprehensive home protection programs designed to shield homeowners from the financial burden of unexpected repair costs related to service line emergencies. Their services extend beyond the coverage typically provided by standard homeowners' insurance policies, focusing on water and sewer lines, heating and cooling systems, and a variety of home appliances. With a portfolio that includes over 2.3 million service contracts and a customer base of 1.9 million, American Water Resources emphasizes its commitment to customer satisfaction and reliable home maintenance solutions. Targeted towards homeowners seeking to mitigate the costs and hassles associated with service line repairs and system failures, American Water Resources provides tailored coverage options. These include whole home warranties or selected area protection plans, aimed at offering peace of mind and financial security. The company prides itself on a single-call solution approach, guaranteeing repairs with a one-year warranty, and facilitating all necessary permits, proposals, and inspections. As a BBB-accredited entity, American Water Resources leverages its expertise to serve a wide range of customers across the nation, promoting dependable support and flexibility in coverage cancellation.
American Water Resources receives predominantly positive feedback, with many reviewers praising the timely and efficient service provided. Customers frequently highlight the professionalism and friendliness of the staff, noting that technicians are knowledgeable and attentive throughout the process. Instances of quick response times and effective problem resolution, such as fixing sewer line blockages and clogged drains, contribute to a strong sense of satisfaction among users. However, some complaints arise regarding scheduling issues, which can lead to minor inconveniences. Despite these concerns, the overall sentiment remains favorable, as many consumers express confidence in recommending the service to others. Overall, American Water Resources is viewed positively for its reliable service and dedicated staff.
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