ALDI Stores Australia Reviews

We went to Aldi in Wolli Creek last night on Tuesday, 2nd of March and we wanted to buy a Pink Moscato as we have an occasion to celebrate but the staff in the cashier refused to sell us alcohol because she wanted us to provide ID's. My husband has his Electronic ID but she insisted that we need to provide the original one. Please advice your staff to be considerate as it is a waste of time for our part to come back again just because we don't have the actual card.

I bought rotten Peaches in the packaging from ALDI Eastlakes at 26/02/2021, but I could not to find anyway to contact ALDI Custom service. Helen

ALDI CHECKOUT SERVICE - BAD, INDIFFERENT Aldi simply do not give a stuff about customer checkout service... * Do not even provide a platform or a hook for their bags to help you load your items. * All their care about Covid Safe is BS because they place their bags under the checkout counter so that you are forced to stick your head up someone's backside in order to grab one. They should be available on entry. * They do not care if you have a few items only - "You must stand in the line like everyone else", the Manager at Aldi,Wyoming, NSW, shouted. Add a German Gestapo accent and you get their manner. And so it goes. The *

I shopped regularly at the Weston store until a staff member and manager started harassing me, I tried several; times to explain issue but the manager was rude, aggressive, highly unprofessional. Stay away from this store, go to any other store.

I WAS a regular Aldi shopper, until NOW! Their customer service is getting worse and worse every time I shop there. Their staff are UNFRIENDLY and UNHELPFUL. Try and enquire about a product availability - and experience the rude response from their staff. At least at Woolworths or Coles, when you enquire about a product availability, their staff run to the back to check if there is any and which closest store has it in stock for you. Now that's what you call excellent customer service. Something Aldi don't care about anymore. Try and phone Aldi - good luck finding a working phone number. You cannot even send them a compliment or complaint unless you use social media - which their moderators will censor anyway. Talk about ignoring your customers, the main source of your income and survival in this industry. Goodbye Aldi and good luck surviving with your appalling and lack of customer service!

Terrible communication . No way to contact them about lost glasses . You can’t even speak to someone on the phone . A cheap company who has terrible customer support . I will not be back - don’t care how cheap the goods are .

Aldi should put more friendly people in Lakemba store rather the one national background people. They are very rude to the customer.

Lower plenty Aldi. 7:15pm on a Monday. 2 customers shopping around the shop and I lay my items on the conveyer belt just so I can watch 2 team members having a chat for 5 minutes a meter away and no one is attending the checkout. So I asked if I need to announce that I'm here waiting to get serviced. The woman instead of apologising blaming me for 'Not standing at the right place' and calls me rude!!!! If this is not appauling service I don't know what is!!! Just in par with the rest of the reviews on here... Aldi is basically ALL about cutting corners and saving money but no focus on customer service whatsoever! Products are also way bellow par compare to other supermarkets. Fruit and veggies are very low quality. They are really taking advantage of the fact that there is no alternative in close proximity. Shame on you Aldi!!!

I leave in Glenbrook NSW. Bought 55" TV from Aldi in Emu Plains. I set it up and after 2 days decided to return it due to less than average picture/colour quality. I thought that I will have an issue with the return. To my very pleasant surprise, Aldi staff was very professional and cooperative. Refund back on my credit card. I am a very satisfied customer.

ALDI tries to pride itself on the fact that their prices are cheaper than Coles or Woolies. That used to be the case; I went shopping at ALDI Croydon on 11/1/21 and it turns out, I didn't save any money by shopping there. Their food prices are now exactly the same as Woolworths. The exception to their pricing is their beers which admittedly are cheaper than BWS or Liquorland. What makes the whole thing even more insulting is that they make you pack your own bags with no decrease in the cost of food shopping and their lack of variety. Unless you are purchasing beer at ALDI, don't bother shopping there anymore.

I visited aldi at mount waverley garden shop on friday 8th Jan. I found plenty aldi trolley outside aldi, took 1 $ trolley and finished my shopping. In side parking i could not find master trolley in aldi bays to return my trolly. I searched the whole parking lower and upper level. None of aldi bays had master trolley. So customers had to return the trolley to outside aldi shop to get the one $ back or leave the trolley and forget the one $. As this is a routine with aldi , my conclusion is aldi is purposely not leaving the master trolley inside bays so they dont need to pay somebody to return the trolleys. Good strategies to save money but very very unprofessinal towards customer service. I have reported the issue to the staff who just listened & seemed he already knew the issue.

aperito aperitivo 700ml aldi specials out of stock in an hour! Unable to find it at other stores - even though I was told I could check the Aldi Website in 24 hours - its a joke, Aldi is hit and miss all the time when specials are concerned. Either it has not arrived, only a handful of products. This is not new, it was the same pre-Covid. I actually selected one star

The only reason I selected two stars was because if I did not select any, I could not write this review! And the only reason I am on this page is because I have not been able to find another avenue to contact the local store. I am appalled as to how difficult it is to contact Aldi. 3 Weeks ago I visited Aldi, Kallangur store to report 3 trolleys that had been sitting at the back of the Kallangur Community Centre for over 3 weeks. It is now a further 3 weeks and the trolleys are still there Aldi does not deserve to have residents reporting abandoned trolleys. Please arrange to have these trolleys collected from 1480 Anzac Avenue, Kallangur - at the back of the Community Cenre.

Not even a one! 26/12/2020, 8.40am at Aldi Wattle Grove. My mother, whom I am writing on behalf of, went to the store and which there was a queue crowd assuming that Aldi stated opening time 8:30am. I joined the queue and spoke with a few people there who said that it seems like without no announcement of the opening. I waited with the crowd and speaking to some of them and noticed that there were staff in the store. Approaching 9.03am, I looked in and someone in the crowd called out to me "press the bell", which I did. With no response, a minute later I pressed it again and a minute later the door opened. As I was joining the queue, a staff member, a tall blonde (20 plus) guy called out to me that I shouldn't be pressing the bell, because they open at 9. I replied "There is no indication that it was so". I went into the liquor section and the same staff member was there and he said to me "If you are looking for liquor, there is none for sale today" and my mother questioned why. He replied "Because you created a nuisance" and asked me to leave the store. My mother asked who he was and he replied "The manager. And I can ask anyone to leave and if not, I will call the police". He virtually escorted my mother to the exit. My mother is sure that your cctv cameras would have picked up the incident with witnesses around.

Thank you, Jessica. You must have been writing about me. One of the very few times that I have shopped anywhere because of covid. This was the only time of shopping at Aldi East Keilor and I did not enjoy the experience. The way I was talked to and treated by the person at the checkout, sure bought out the worse in me. I tried contacting Aldi but they don't even have a phone number, just a faceless online contact form.

The robotic, cheap, dehumanising, profit-hungry mentality of Aldi manifested a spectacle of racist depravity in Aldi Keilor East today, in this instance due to their poorly designed checkout system. As a witness, this opened my eyes and I will never shop at Aldi again. Aldi - when you dehumanise your customers by forcing them to take massive detours around other peoples' trolleys EVEN if they have mobility issues and/or are only buying ONE single item, you frustrate them and put your employees at risk of personal attack, racist or not. When you train your staff to dogmatically and robotically abide by this checkout system rather than using their own, human discernment to keep things moving, you also dehumanise your own staff. I feel very sorry for them - they are generally dissociated and rude but it's clearly a company-wide ethos, not the fault of any individual. Aldi Keilor East, when you blame an incident like this on random racism (egregious though that may be) when the root cause was so clearly an issue with your dehumanising system, you let the whole community down. Take responsibility please, for the sake of your employees if not for your customers. If you want to behave decently, please start thinking clearly and address the root cause of your obviously rampant low morale. Either: a) stop short-staffing, so that customers don't have to wait forever and then suffer such ridiculous demands at the checkouts; and also encourage your employees to use their discernment, train them in basic customer service as this will not only boost their own morale and sense of autonomy but also improve the customers' experience. OR b) invest in a self-checkout system, since you're obviously so damn cheap. If you do neither, I personally hope the community collectively wakes up to your scummy attitude and boycotts you until you close down, and that your poor employees find companies that don't dehumanise them. We all deserve better.

I'm mortified by the So called manager in bundoora Victoria branch. I was choosing my sweets, Maoam, when Akash, the store manager approached and in a demanding voice asked me what I'm doing. I said I'm buying and choosing my sweets. After my answer, he didn't leave. He kept probing another 2 times asking why I'm choosing and that he saw me taking packets after packets. Then he walked, turned again and asked me what are the packets I've chosen there for. I angrily said I'm buying them! I went to the cashier and asked to see the manager. His tone was not right! He was defensive and said he asked a question to which I said it were questions and interrogations. He had no right to talk to me as such. He was rude and I also told him I've been to this Aldi many times and never once have I been stopped and questioned. I said he treated me like a Theif!In the conversation he said that There ARE MANY THEIVES.I stopped him short and asked so is he calling me a thief. He said did I say you are a thief? I told him why even bring up that word and insinuate that word THIEF!He had no emotions and asked me what would like. An apology? There was no sincerity in his tone or eve nn he has no manners at all. He has no customer service at all! Says proudly he has worked in Aldi for 20 years and this is how he behaves. Absolutely disgusting! Absolutely uncalled for. Never going there again!

I would like to complain about the staff at Kangaroo flat. So specials advertised was Andrew Garrett sparkling Shiraz. I drove half an hour to buy this only to be told by 3 of the staff members we haven’t unpacked it yet, come back later. Last year was the same deal except a staff member who doesn’t seem to be there now went out the back and got me a case, there was a care factor shown. Seems to be a pattern of complacency creeping into the attitude of Kangaroo flat staff. Why aren’t all the advertised specials available...what’s the point of saying they are there.

Had the worst experience at your Pakenham Lakeside store a couple of weeks back. The disgusting treatment that I received from your service personnel really is unforgivable! The customer in front of me let me go through the check out before here because i had less to purchase than her. I proceeded to let your employee know that I did not have time to put my items on the belt. She jumped down my throat, dismissed me and said she was not going to serve me and dared to say that I had ruined her experience!!!I think that when you work in a retail sector, customer service surely should be an important skill to have and yet your service person displayed none of this. This ignorance and the 'Queennie' attitude displayed towards me by your service person is disgusting, unprofessional and uncalled for. I have always defended Pakenham as it is known by most outside the town as a place full of lower class ignorant drug addicted people. This incident only confirms this! I will alert everyone i know about this occurrance and will advise them to spend their money somewhere else.

I have been a regular customer at this Aldi. This store enforces their bag check policy only with people of color. The caucasian customers are exempt from bag checks. Racial hatred is a mindset which I did not expect from Aldi. Your policy should be applicable to every customer and not just targeted to people of colour. I came for shopping today, there were caucasian customers with bags and none of them were asked to open their bags but the same operator asked me to open my bag. It was embarassing. Victimising a person of color is unacceptable. Never coming back to this store again.