Ernie Banks
1 reviews•New Reviewer
over 1 year ago
No mistakes!
Always on time and with it exact quantities.
Helpful?
TrustScore
4.8
Excellent
460
16
5
8
11
500 reviews in total
Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
Always on time and with it exact quantities.
Ease of use.
180 is light years ahead of my previous supplier. Cannot think of anything negative; plenty of positive. Ideal to work with. One improvement: ability to amend the list of products to send each month without having to call.
Great as always, been with 180 for awhile, plan to stay, the people are always helpful, fast and friendly.
My med. supply's were delivered on time
Shipments are always on time. Contacting 180 Medical is easy, informative and reliable. Great service, thank you!
Does not return emails Did not send any supplies ordered by nurse Highly dissatisfied
This company is the best company I found for durables. I had an experience where I had to use them about four years ago. I was kind of in shock and didn’t have money for insurance when I called them. The person I talk to said they had financial aid and how much could I afford to put in. I told them how much I could afford and it wasn’t that much and they approved it right away actually. They are amazing. The staff is extremely knowledgable and responsible and very organized. Their service is just top-notch. I cannot praise. this company enough. I had other companies for a while because of insurance changes. I had nothing to do with those changes. They were the insurance companies themselves, deciding what they were going to do with me. I tried really hard to get back on 180 Medical and I finally have and I hope I don’t have to leave again. In my opinion, I hope we can get insurance out of healthcare. And deliver it like Canada does or many other countries as well., a person’s suffering should not be profited on. I believe healthcare should be a right. With our.tax dollars there should be plenty of money for that..,
always on time
Representatives are knowlegable. and easy to understand.
I have been using you for over 14 years and has always been great service.
Quick response to call. Caring and interested customer service.
Good product, and on time delivery.
the customer service person was very helpful and knowledgeable.
My order got delayed/lost and was delivered the next day after talking to a representative Thank you!
very professional , on the ball all the time, easy to deal with, believe me I know because I had to deal with other people, and its not very nice, to leave 180 medical and had to go with someone else because I change health providers ,, you can't go wrong with 180 medical ,, they are very good at what they do. Norman Roussel
Always on schedule!
Amy was great helping me with a problem of air travel and not having the right catheters to take with me.
Very professional and helpful experience. Fast delivery when needed and great customer service.
Fast shipping. Helpful customer service agents.
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
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180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
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