Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
As a peritoneal kidney patient, I depend on 180Medical for my catheter needs. They've never failed to deliver the best products for my needs.
Always arrive on time. Played phone tag with Franklyn and I so appreciate his patience and persistence. He sent me samples of new catheter and they are so compact and useful. I don’t want them right now, but will call if I change my mind.
Products ordered, delivered and purchased with a minimum of effort.
My deliveries have been flawless. My orders arrive promptly and without problems.
Using the on line site to reorder my monthly supplies was very trying for me as it took me 3x and no results. Made a call and got it done right away. The associate was very helpful and understanding
They always check with me prior to sending me my catheters to verify how many I will need for the next month. When they say the catheters will be delivered is exactly when they’re delivered. Their service is excellent!!
I’ve had quite a few experiences with this company & they have all been excellent.
Supportive, efficient, always on time!
The arrival of the new supply of catheters is very close to me running out. It's happened several times recently
180 medical has been a company that I’ve been able to count on for my supplies for many years. Their customer service is truly outstanding, the delivery times are great and accurate. Everything is packaged safely and all the boxes are in tact upon arrival.
180 Medical is amazing,their products are amazing and staff is always helpful when I have any questions and always a phone call away thank you so much 180 Medical.
I have always gotten great service from 180 Medical.
When I compare your company to others I have used in the past, you rate superior. I have never had any issues with a shipment. The one time I was going to be traveling, you were able to ship me my supply a week early so that I had enough product for my trip.
All good except I need delivery earlier. I'm always stressed out about running out and sometimes I do.
180 Medical takes care of business and that business is my medical supply needs. I don’t have to worry, they deliver, on time, 100%, high quality supplies. Thank you 180 Medical ( I received no compensation for this endorsement!)
Customer service is always polite and responsive to any issues or needs I have.
You shipped early when I was running low do to hospital procedure last month. Thank you very much🍅❤️
180 reps always friendly, pleasant and helpful.
Everything is great
Customer focus, on time delivery, accurate item count, proper administration of insurance billings.
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
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180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
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