Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
All of your catheters function flawlessly. Your reordering emails are very timely. You are always looking to improve the total experience. My example of this is the newer HR lubricating jelly packs. The are a definite improvement. Keep up the great work
180 Medical has been professional and patient in a consistent manner over the years which has been profoundly helpful. They are to be highly recommended for their expertise which is combined with true empathy.
When I need my order I get it. If I run short all I do is call tell the operator my problem, they solve it quickly.
Always on schedule
180 Medical has always been there when we have needed them. Great customer service & orders are on time. Great follow up too!!!
Excellent experience with deliveries always on time and when promised. Willing to make adjustments to delivery location. Thank you for your excellent service.
The rep ( Amy? ) I forget her name.. Top notch.. I had no idea there were like a gazillion different catheters our there.
The service representative was very knowledgeable and made sure I received the requested catheters ASAP.
Have been a customer for several years and have never had a late delivery. I move between Ohio and Florida and 180 Medical has been consistent with address change accommodations, even split delivery quantities when necessary. Very courteous staff as well! I always feel like a valued customer!!
On time with no hassle.Love the greatness of all the employees. They are all so helpful & most of all, friendly.
The medical supply are always here on time. The customer service is very friendly and resolve any issues I had when I was first getting the supplies and did not know how many I would use in a month. I ran out of them and they next day air shipped products with out them my life would be a living nightmare. Thank you for great people at 180 medical.
you have a great team that actually helps us. Thank you.
Good service! I (Debra Thomas) have been using 180 Medical for years always good service!
Really pleased with the product. The service i fantastic, I just go to the web page. place my order , Its delivered on the day they advised you.
Correct product received quickly
Great company. Always on time, fantastic service. Easy to communicate and work with.
i have no problem reordering or getting my order on time. It is easy paying my bill every month. Awesome
You guys are aways on top of things knowing when it's time for me to re-order and delivering the product in great condition.I absolutely have no complaints; even got a "birthday card" this month.
Everything other customers have said is the same for me: EXCELLENT CUSTOMER SERVICE,,,, I get my supplies right on time, that is such a good thing. The staff at 180 Medical is wonderful, kind, encouraging every time. I HIGHLY recommend 180 Medical to anyone needing your supplis. THANK YOU for your exceptional customer service. You are all GREAT! from Rose in St. Louie, Missouri
Cissy was wonderful, she explained everything and was truly concerned.
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
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180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
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