Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
You always reach real people instead of recordings or websites. Those people are friendly knowledgeable and very confident to handle any shortfall crises .
always great service
Always right on time with deliveries. No problems with deliveries. The only company I've dealt with. Order is easy as well. I would recommend.
Consistency! On time delivery of supplies. Good customer care...
Paulette, my sales rep. Is super efficient, very customer service oriented, willing to do whatever is necessary to assure your satisfaction.
Everything was provided in a timely manner. Excellent, caring and proactive service.!
Easy to use website for refills and checking order status If you need to call always a pleasure talking with anyone there, helpful knowledgeable and pleasant
The staff is so courteous and helpful. They answer all my questions. They have made this journey so much easier for me. I highly recommend 180 medical!
This company is always on time! I never run out of the supplies I need. This company communicates very well. Amen
Customer service was Fantastic. Everyone was considerate and understanding. They were all excellent in listening and recommending the best product possible. It was great talking to customer service specialists located in America . They listen and do not parrot back your concern 3 times as this is annoying.
You always call to let me know it's to reorder Thank-you
I deal with you every month. I have a regular order from your company. This has been a relationship for over a year. Not once have I had an issue. Your people are professional and courteous. I am occasionally a little late due to how my checks come in. You have always been patient and helpful.
180 is wonderful. They keep my ostomy supplies delivered promptly every month. Their customer service is great. I'm so happy to have dealt with them for many years.
180 came through again. Had a big change to my prescription and they handled it with no problem. They do a great job.
This is a great company, they were recomended by my urologist and are a pleasure to work with. Since I don't have a cell phone, I can work with them great with e-mail or voice on the phone.
Staff very helpful when changes needed and timely deliveries of supplies.
no matter the day or time that I call you are always experiencing high call volume put another operator on the payroll thanks Bill
Always so impressed with such a responsive and professional customer service! Not a wrinkle in the 3 years working together. Thank you !
Order is always right and on time. Order reminders help a lot. Thanks
My supplies arrive on time always. Reliable service
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
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180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
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