Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
180 Medical is efficient, caring & understands how much we need & rely upon your help. I thank God for each and every employee with 180 medical. Jesus loves you. Bless you & thank you all !!
Helpful kind
Bless you all. You make my life better and healthy. Thank you all!
Everyone is always sweet and helpful and knowledgeable and makes sure things are done on time
my orders are always complete and on time
They delivered directly to my home. Did all of the paperwork with my insurance. Great high quality catheters .
It's easy to reorder supplies. Customer service is very responsive when I have to talk to someone about an order.
Ordering supplies is so easy and I always receive them when promised.
You make ordering easy and your delivery is always very timely! Thank you!!
Very seamless, with reorders and deliveries. They are very good at keeping their client informed "IF" there is ever a problem. As long as I have been a client of 180 Medical I can count on one hand when there was an issue, and it wasn't on their end.
On time delivery. Nice people who help you out when you need it. Thanks.
Was able to confirm my order online and it was received on time.
Have been doing business with 180 medical for several years. They are always most helpful and understanding of any problems you might have. An really excellent company
The whole process of ordering and speaking with the agents is easy and pleasant to do.
DEPENDABILITY. I have been impressed with the dependability of your company. You guys have great communications with me and it keeps my adversities to a minimum. Thank you so much.
Your company is on the ball. If I forget to reorder, a rep. Always calls me. The company is helpful with providing educational information as well.
180 Medical has been my sole source of intermittent catherization equipment for more than 10 years and never considered using any other company
What wrong? Three (3) days without catheters.....:-( First, the catheters were incorrect, so I called. I spoke with Niesha, and she was wonderful, helpful and understanding. She corrected my order. The delivery time stated delivery to be on 12/28/24, which would have made me without catheters for a week! She corrected that delivery time too. However, the catheters arrived 3 days beyond the set date of 12/21/24. They arrived on 12/23/24. It was a very difficult time for me, as you can imagine. I do not want this to happen again. Someone should have called me, saying the order was going to be late and that 180 Medical was overnighting me three-days supply in the interim. That is what 180 Medical personnel did last time it had a mix up in my order like this one. Niesha was bright and articulate, but your shipping failed....This was not a holiday issue either.
The last7 years always on time saves my life, literally
Good products and communication. I seem to be on a two month schedule from 180 Medical. This results in an abundance of product and there is no place on the web site to delay for a preferred amount of time. Would like to see an option that allows for a two week or four week delay w/o having to contact a representative.
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
This profile hasn't been claimed by the business owner.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.
