Ray Welterlin
1 reviews•New Reviewer
almost 2 years ago
feedback…
The right product is shipped at the right time. Can't ask for more
Helpful?
TrustScore
4.8
Excellent
460
16
5
8
11
500 reviews in total
Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
The right product is shipped at the right time. Can't ask for more
I’ve had a long beneficial relationship with 180 Medical, and the road has been free of potholes. They have always graciously responded to my request, concerns, and needs. The hard working employees deliver consistently and on time every time without any hassle. I’ve never even thought about using another company for my medical supplies. Thanks 180 Medical for a job well done.
Your company always delivers on time and when I need a date adjustment because we were going out to town you were able to accommodate
You sent me the wrong ostomy barriers. It is extremely important to send the correct products.
I don't often need to speak with the customer service folks but when I do, they are always quick, very helpful and always courteous and respectful. And I love the automatic reordering!! Saves so much time.
180 Medical has outstanding customer support. Questions about products and alternatives have always been answered with a combination of professionalism and friendliness.
They are alway very thorough, responsive & timely. Staff are continually courteous on phone call. This is becoming extremely uncommon in the medical arena.
I notified you by email on 3 consecutive days in early January that my catheter supply had declined to almost zero, and also when it hit zero. In each email I requested an emergency partial shipment. I never received an acknowledgement and have yet to receive any catheters as of today, Jan 12. I do not Cry Wolf, when I have no way to empty my bladder, I am in a world of hurt. I explained my medical situation at length in my emails, hoping that would trigger some action from 180 Medical, to no avail to date
Always on-time deliveries and best customer service representatives of any organization I have ever done business with. Just convinced a friend to switch to 180 because of all the headaches he was having from his former supplier.
Everyone is so friendly and helpful! My insurance changed and within 24 hours they had my new insurance verified and my supplies delivered. Their efficiency gives me piece of mind as I cannot go without supplies!
On-time delivery
The Customer Service is amazing. We had a hold up in shipping and they were able to overnight me samples.
I love 180 medical. I have used a couple of other companies over my years with a illeo urostomy and the supply's I need to take care of it with. I switched over to 180 medical a few years ago. I have never had a problem with them at all. They email you your next month order. If you have questions about it, you can chat, email or just call. They are the most respectful people I've ever delt with. They always ask if you have any questions or concerns. If you do they'll take care of it right now. If they say they will have to call you back you need to believe them they call you back. They are a super group of people, they have it together. You can't get no better service & help anywhere else. You actually think you've gone back in time when you called someone and they actually cared. Which a lot of companies could care less. But not these guys they are the best. I even got a Christmas card from them with pictures of workers, signatures from them. I HIGHLY RECOMMEND YOU CAN NOT GET ANYONE NO BETTER THAN 180 MEDICAL CREW. Thank y'all for everything you do for me. I'd like to wish y'all a Very Very Happy New Year.
These guys are the best. They always make sure my husband has his medical supplies and are so kind and caring. 🥰
Communications
The order is always on time, and communication is excellent. I highly recommend your services to anyone. Thanks
I think everything you do you do very well. Anytime I have a special request you honor it.
Consistency. They ship what they say and it arrives on time. Every time. The staff is friendly and helpful. It's nice to do business with nice people.
My son receives his supplies every month at a reasonable time.
The staff is customer friendly. Hey, are responsive in a timely manner........ As a retired Medical VP, I appreciate quality and services. PROMISES MADE PROMISES KEPT. I have NOT had a UTI while using your closed system. Thank you
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
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180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
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