The medical supplies arrive in a timely…
The medical supplies arrive in a timely fashion and in good condition. The staff is friendly and considerate.

Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
The medical supplies arrive in a timely fashion and in good condition. The staff is friendly and considerate.
Everything are right
Always concerned, courtesy, mindful of personal needs, so so helpful
I like being able to do my refill online. I know if I have any questions or need any assistance, all I have to do is call and a very knowledgeable and friendly person will be there to help me.
Always on time. Simple refills, just as it should be!
This company is always on time to notify me when it's time to renew my shipment order of catheters and lubricants every month.
180 Medical checks up front for renewal information in a proactive manner and ships products on time.
My supplies are always delivered with no hassle without me having to make any phone calls. It's just always here when I need it. I appreciate their hard work thank you.
I don’t have to worry about refills.
All of the representatives are very friendly and helpful. The product is excellent and always arrives on time. I couldn’t be happier with this service.
The Order was incomplete. I was supposed to receive a 30-day supply of cathaters (130 total) and only received 16. That will only last 4-days. Please advise.
I always get my supplies on time. 180 has always worked with me when there was a problem or if I needed to change my cath. Great customer service.
All my questions are answered by very knowledgeable people.
Excellent representatives. Products always delivered when and where requested.
This company's timeliness is very helpful.
I always feel that 180 Medical has my interest at heart.
180 medical is the best! I get to choose if I want my shipment this month and it always arrives on time. However, paying on the app became impossible until you get a statement.
Really great people to work with. Representative was extremely helpful, personable, and kind.
I am preparing for prostrate surgery and am self cathetering six times per day. 180 Medical contacted me to promptly supply me with enough catheters to use prior to surgery. The individual who contacted me via my health care provider was very courteous and professional when asking for insurance and mailing information. I received the order within two days. Thank you 180 Medical!
Your customer service representatives are always easy to speak with. I like how much care they convey when speaking with them. And, of course, the order is always delivered when the CSR says it will. I especially appreciated speaking when one of my orders was porch-pirated. There was no question that a new shipment would be sent to keep me from having to re-use any.
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
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180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
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