Stuart
1 reviews•New Reviewer
almost 2 years ago
Great customer service!
Great customer service!
Helpful?
TrustScore
4.8
Excellent
460
16
5
8
11
500 reviews in total
Over a year ago
It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very stressful. I ended up having to reuse catheters several times.
Over a year ago
You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.
Great customer service!
How very efficient you all are and caring! Happy Holidays to you all!
on time with automatic delivery!
Always so timely and accurate, they deliver in a professional and caring manner. A+++
It is such a great experience working with the folks at 180 Medical. Ordering is so easy. Delivery is on time. And if there are any issues they address them and resolve them quickly.
My prescription is always on time.
Easy and seamless to make changes and updates.
On time. On time
Great customer service. Staff went out of their way to help me, very nice and helpful. Shipping was fast and discrete.
Great service. Never let me down. Ships on time all the time.
Always on time and never a problem
I have received medical products from 180 Medical since about 2020. Each month, they have faithfully shipped the product to my home without causing me any problems. In the future, I would be glad to recommend this service to any of my friends.
You guys and gals do a great job. From the initial time that I started dealing with 180 med, I have had nothing short of superior and satisfactory service. You should consider changing the name to 200 medical cuz that’s what you provide…200 percent service. Wish U were in my vicinity so I could show up with donuts, Starbucks, whatever to show my gratitude. I rate you 10 out of 5 stars cuz you are amazing. Happy Holidays and God Bless each and everyone of you.
I have been a member of 180 Medical since 2014 and they have been great on so many levels. I recommend this company anyone in need of catheters.
Timely and accurate deliveries. Helpful telephone consultants when needed
Website is very easy to use, delivery is prompt, product continues to be great.
Right on time. The usual excellent service.
Everything about the company is great. Very professional, efficient and attentive to my needs.
Thanks as always for the great service. And the large pepperoni pizza! David Lacher
Great ordering system and prompt customer service. reliable product availablity
Based on analysis of 19 reviews rated 1-2 stars for 180 Medical
“After being assured that my aged fathers emergency supply of catheters would arrive by Sat”
“No fed-ex shipping confirmation no emails and no possibility of reaching any one at 180”
“When you call customer service they get offensive and try to blame you or said they shipped it out on time when they...”
“While after months of my patient advocate from my insurance and myself trying to get you to submit a claim for 300 ca...”
“Maybe more than ONE star, they DID cancel the bill”
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180 Medical is a specialized online provider of intermittent catheters and ostomy supplies, dedicated to improving the quality of life for individuals with urologic and ostomy needs. The company offers a wide selection of products from leading manufacturers, ensuring that customers can find the right solutions tailored to their specific requirements. With a focus on customer service, 180 Medical provides reliable and discreet shipping, making it convenient for customers to receive essential medical supplies right at their doorstep. Targeting individuals who require catheters and ostomy products, 180 Medical aims to support users in managing their conditions effectively. The company also offers free product samples to help customers determine the best fit for their needs. Accredited by the ACHC and contracted with Medicare, Medicaid, and various private insurance plans, 180 Medical prioritizes accessibility and quality in its services. For more information, customers can reach out via their toll-free contact number or explore resources available on their website.
180 Medical receives overwhelmingly positive feedback from customers, who frequently highlight the prompt and reliable service. Reviewers appreciate the timely deliveries, with many stating they consistently receive their orders on time and find the staff to be professional and courteous. The ease of managing orders and the helpful reminders for renewals are also praised, contributing to a seamless experience. However, some customers express concerns about occasional issues with supply timing, particularly in urgent situations, which can lead to stress and the need to reuse medical supplies. Additionally, there are mentions of product quality not meeting expectations in certain cases. Overall, while there are minor complaints, the majority of feedback reflects a high level of satisfaction with 180 Medical's service and support.
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