Yuno Energy Reviews

I had a query about last bill and Rebecca was very useful.

Spoke to Ajay re updating my details. He was very helpful.

I like using yuno staff in chat help with every quiry you have. I was dealing with Rebecca today. She was able to help me a lot with my smart meter.

This company would rob you blind they started off fine and cheap and as the months went on the bills were getting so much higher using the same amount of electricity now we are in summer we are not using lights or dryer not home during the day and gets a bill for 400euro our bills was cheaper in the winter time will be changing asap don’t know where there pulling there prices from

I tried to get my meter reading from yuno energy today spoke to Rebecca who could not answer this question. She did say it is in the bill in the app but that is not an accurate reading as when you move to Yuno they set this meter to 0 so it will not correspond to your actual meter reading. Nothing she could do apparently but there reading is almost 4000 units different to mine. I will be leaving this Company when my year is finished.

My Full Year with Yuno My experience with Yuno over the past year has been very positive. Any time I needed advice, my call was answered immediately, and everyone I dealt with was more than helpful. Throughout the year, I used a spreadsheet to keep track of all my bills, including usage, PoS standing charges, VAT, and payments made. This helped me clearly understand the refund due to me. After 22 days, I spoke with Stephanie, who promised to escalate the final bill within one to three days. To my surprise, she called me late in the evening on the second day—not only to confirm the escalation, but to tell me the refund had already been processed and was in my bank account. When I checked against my spreadsheet, the number matched exactly. Stephanie, you did a fantastic job, and I’m truly grateful. Yuno should be proud to have people like you—and the others I’ve spoken with—on their team. James

In November 2024, my 12 month contract with Yuno ended; I switched suppliers the same day and my new supplier took over 3 days later. Two weeks later I received a refund from Yuno, presumably what I overpaid given the model Yuno operates. A week later, I received a bill from Yuno for a period of time which included 3 weeks of when I was not a Yuno customer any longer and my card was charged 73 euro. The charge was not accompanied by the usual text message from Yuno - I spotted the charge accidentally. The same day, I contacted Yuno via chat. The rep apologised, promised a refund and a proper closure of the account. While waiting for refund, Yuno app started showing that my card would be charged another 300+ EUR end of December 2024 for a period of Dec-Feb (all of which I was no longer Yuno customer). The bills on the app started showing as unpaid. I have filed a formal complaint with Yuno given the above. It took a month and a half to close my account properly, receive a refund and - finally - receive a closing bill ('bill' being an understatement here - I was sent a screenshot of an excel file). Bottom line - all good until you try to leave when Yuno will charge you for the time you are not their customer and will continue doing so until they are stopped. Not recommended.

Called to ask questions about the bill and as I am a new customer I was looking for clarity. The agent I was talking to went through all the aspects of the billing system in great detail and answered all with great knowledge. Many thanks.

Such a brilliant company to deal with

I have been a customer since October 2024. On March 3rd 2025, I realised that I got overcharged for my Gas bill and I suspect it is due to myself sending two meter readings instead of one. Therefore, I was charged TWICE. I opened a ticket with the Support Team on March 5th to get clarification on this. The agent escalated my ticket to the Billing Team soon after and that is when my faith in Yuno went out the window. It is April 16th today so nearly a month and a half has passed since I opened my ticket and I have STILL not received an explanation about what happened with that bill.

Cal was answered promptly spoke to lady called Kyra very pleasant and helpful good experience

I had experience told with KYRA,she’s amazing 🤩 helped so fast and answered all my questions

We signed up with Yuno and got the smart meter. First 3 months they were estimating our usage and overcharging us 100e each month. Problem is why you need ti estimate when you have readings every 30min in your pocket. Afyer 3 months expired they gave us back credit which was not correct and seems like they kept some of it. We cancelled our account on 17th of March after trying to reach them for a week and still didnt receive closure or refunds they owe us. Customer service bad. I wouldnt recommended this to anyone. Pick anyone else for your energy provider.

Thank you Ajay for your outstanding support and exceptional customer service. You listened to my concern patiently and came up with a quick solution. Impressed with your professionalism and exceptional service. Thank you.

I wish I had read the reviews before switching to Yuno. The Sales department call you and call you ever after you have switched asking to become one of their customers. Once you have switched, you get the worst customer service ever. They even refuse to give you the simplest general information without confirming all the account details. I have worked in customer service and for general information confirming all the details was never needed. Their bills are far from being transparent. I'll be looking for a new provider soon.

The first thing I'll say about Yuno is that they answer phone calls promptly. Agents are very helpful and put a lot of effort into resolving any issues, when they say they will call you back they actually do call you back.

I talked with Ella. Really accommodative and suggesting customer beneficial options, exactly what a customer is looking for. Great company so far.

Trying to do a deal with yuno but not very helpful as i wasnt given the whole story whn I joined.Price has jumped 5cent per kilowatt. The guy I spoke to was. helpful butt yuno should be trying to hold onto customers

Excellent speed of response and desire to assist is commendable. Thank you.