Yuno Energy Reviews

Just switched to Yuno energy and have been tracking usage on app - very helpful. But customers should be aware that they'll take payment for the electricity you used plus what they predict you'll use in the coming month in one payment. Very shocked to see a whopping €597 taken from our account when our usage cost €355. Beware!

Eduardo was a excellent agent helpful and knowledgeable about my issue, very grateful for the information and support provided by Eduardo

Stay away from Yuno Energy. They’re nothing but a scam. I’ve been with Yuno since June 2024. First, they were charging me €60-70 per month, which is reasonable because I work from the office and I’m barely at home. Then, in October they suddenly charged me €170, and when I contacted them they said “Well, we’ve been undercharging you and now we just took what you owed us”. I was shocked a bit but didn’t do anything, so I continued using them. Then the bills were around €100-110 consistently. This month I got a forecast of €164, which again I was somewhat okay with because February was cold and also they switched me to a smart meter so I expected a fluctuation. However today I was presented with a €377 bill. (Mind you, yesterday the app said €164) I contact them and once again they tell me that they’d been undercharging me and this is just what I owed them. Is this just going to happen every few months? How am I supposed to budget if Yuno can just come and take as much money as they want? Also, how YOU undercharging me is MY responsibility? Absolutely disgraceful and I will be switching to another provider, even if their monthly bills are higher. At least there’s no surprises like this.

Richard was incredibly helpful, fixing some issues with my account. Really friendly and positive attitude. Thanks

Spoke to Eduardo he was very helpful and friendly and was very professional when dealing with my query

Many thanks to Constance for sorting out my query. 5 stars support!

I had been chatting with Ella from their customer service team. She explained everything about my issue in a clear and concise manner and even reassured me that I was not losing out. Couldn't be happier with Ella's professionalism and courteous manner. 5/5 Thank you very much if you are reading this.

Easy to contact and Ella had me sorted with my query in seconds, fair play to ya.

2 calls, no updates on end of contract ( " I will ask customer renewals to call you..." TWICE). Threatened swotching...no call or feedback. SWITCHED! AVOID, poor customer service over duration. BEWARE. Cheaper tariffs available

I spoke to a member of staff today called Leo who was very helpful and friendly very good service

Generative AI system was slow and clunky but once I was connected with Eduardo the queries were resolved quickly efficiently with a pleasant Manor.

Kyra was very helpful and friendly. She explained everything clearly and made sure I understood my bill. Great customer service! Thank you, Kyra!

I had the pleasure of dealing with kyra today and yesterday. I found her so pleasant and helpful and went out of her way to assist me. I'm very grateful to her. Thaks again kyra. Kind regards Carmel Boylan

Eduardo was incredibly helpfu!!!

Very understanding

Constance was very pleasant and efficient.

Kyra was incredibly helpful. Answered all my queries and went out of her way to explain things I hadn’t even asked. Really friendly and positive attitude. Thanks again

I dealt with Ella, who took the time to understand my points, addressing them in an efficient and friendly manner to my complete satisfaction. Thank you Charles

Not sure why Yuno changed my meter from MCC02 to MCC12. Now it is costing more and I am not able to get back to normal rates instead of smart. They simply said that every yuno customers need to change to MCC12 and that is in T&C's. But from your team someone said that there may be a possibility to get back to MCC02. Kindly help on this.