10 months ago
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me... See more
10 months ago
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Ive wanted to come on here to commend the lady Kyra who assisted me. She was truly professional and so kind to me I really appreciated her help, she has such a lovely manner and extremely helpful.
worst experience
Very helpful speaking to Kyra knowledgeble.
Rebecca, who is still in training was amazing, knew her stuff, transferred me to Frank where I was given a fixed rate for next 12 months, happy with Yuno and happy to stay thank you
Prompt pick up on call. Problem solved immediately. This has been my experience in the past also. Polite service agent. Thank you.
I first spoke to Stephanie who was extremely concerned and helpful Next Marina and Leo who were also concerned and extremely helpful. They took care in listening to me and solved my problem instantly with kindness and efficiency. All three professionals are indeed a credit to the company. Daniel Condon
Great help resetting my password today with Yuno support very quick and really nice helpful staff.
I was hesitant about contacting customer support because of the artificial virtual agent but I was pleasantly surprised. I was quickly transferred to an actual customer support and Rebecca solved my issue momentarily. I hope more companies can take an example from Yuno.
Excellent service. Always helpful and easy to deal with.
Constance was very professional, polite and got me the information I needed very quickly. A nice experience on a rainy Tuesday.
Excellent! Ajay has given professional explanation of the bills. Very clear communication. All sorted accurately and timely. Thank you
Had a very positive experience speaking with Ajay today. Resolved my issue in a few min. Thank you
Very good company to deal with throughout the year. Customer service number easy to get through to. Staff very friendly and helpful. App works well. Would recommend.
Great customer service
I had a query on my gas bill which I was quite upset about.I called Yuno and spoke with Constance. She was incredibly helpful,professional and empathetic. She listened patiently to my complaint, reviewed my bill carefully and then provided a thorough explanation to erase the ambiguity I had encountered. She then proceeded to offer tips on how to navigate the whole billing process going forward. I left the call not just happy but feeling very empowered. Thank you very much Constance, you’re amazing. Keep up the good work.
Excellent phone answering service. Query dealt with very efficiently and courteously by KYRA.
Thanks to Rebecca for being to helpful and efficient with my query, very happy with service
I rang Customer Service in Yuno today with an issue about customer gas reading submissions. Yuno customer services agent Constance dealt with my issue very competently and pleasantly and I was very happy with the outcome of our short discussion. Frank Kennedy
Great lady on phone very helpful Constance
Courteous cust. service and energy rates the best. Switched from Electric Ireland last November reaping great rewards and peace of mind. Thank you....you're brill.
Based on analysis of 58 reviews rated 1-2 stars for Yuno Energy
“Inaccurate billing after 3 months no response from Yuno team”
“Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refu...”
“Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refu...”
“I had cancelled my order and was still charged twice”
“I’m in the situation where I’m waiting for Yuno billing team to correct the final bill before I can make a payment”
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Yuno Energy is a gas and electricity provider based in Ireland, dedicated to offering competitive energy solutions for both residential and business customers. As a newer entrant in the energy market, the company focuses on helping consumers manage their energy usage and costs effectively. Yuno Energy provides dual fuel plans, allowing customers to save on both gas and electricity, with potential savings of up to €978 compared to average competitor rates. The company's services include features such as daily updates on predicted bills, detailed tracking of electricity usage, and a user-friendly app for managing accounts. Yuno Energy aims to enhance customer control over their energy consumption and billing preferences, ensuring a transparent and efficient energy experience. With a commitment to affordability, Yuno Energy is positioned to support customers looking for reliable energy services in Ireland.
Yuno Energy receives a mix of praise and criticism from its customers. Many reviewers highlight the helpfulness and professionalism of the customer service team, with agents like Meher, Ajay, and Mahendra receiving specific commendations for their prompt and clear assistance. Consumers appreciate the fast response times and the courteous nature of the staff, which contributes to an overall positive experience. However, significant complaints arise regarding billing practices, with numerous customers reporting issues such as inaccurate charges, confusing billing statements, and difficulties in resolving these problems. Some individuals express frustration over unauthorized charges and a lack of accountability from the company. Despite the positive interactions with staff, the billing issues detract from the overall satisfaction.
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