10 months ago
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me... See more
10 months ago
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Spoke to Yuno Energy this morning about renewing my contract. A employee assured me I would get a call back in a hour. I received not call back. Also called a month ago and asked for a employee to call me back re my contract renewal. No call back then also! Bad customer service.
Meher was so patient and helpful. My query was resolved quickly and questions answered successfully.
Stephanie listened to my question, answered it clearly and pleasantly
I was impressed that the customer services phone number was answered immediately. Straight forward options and the option I chose answered immediately. My query was very efficiently dealt with by Keith who clearly knew his job well. Well done Yuno and Keith. I just wish some of the other utility companies could be as efficient and pleasant.
The staff are great the girl Stephanie i was talking to today was so helpful and so understanding 😊 I am not very good with it she was so patient with me n helped me get bk into my yuno energy account. I was a little panicked at first but she reasured me that she could get me bk online. Thanks so much Stephanie for both ur help and patience
I received my gas and energy bill somewhat by surprise ! I had some queries including if the Bill I received was an estimate, when to submit a gas meter reading, when payment goes out of my bank a/c , etc. I found Ajay ( Yuno ) patient , helpful and courteous in my online digital communications 👏
Very friendly and helpful person
Kyra was excellent, what a great representation of the company she is
I contacted YUNO energy today in a panic as I went into my app and seen my Gas payment was outstanding! So I went into my banking app to make this payment! But when I’d done so I’d paid twice! I got through on the phone to the most helpful, courteous woman by the name of Stephanie and she helped me. Thank You Stephanie💖
Just dealt with Emma on a bill query that I had. Excellent experience with a very prompt response from Emma.
I needed to change my payment arrangements. I spoke with Eduardo and he sorted my problem in a clear, efficient and friendly way. A good service with no delay in answering my call John Moriarty
The lady named Ella was so helpful and obviously knows her job very well. Thanks to her and thanks to YUNO!
The bot put me through to an agent. The agent asked me for all my details and then I was cut off, having to start all over again. Same thing happened the second time. Got no where with the call unfortunately. Still haven’t answered my question!!!!
Constance was a great help
KYRA WAS EXCEEDINGLY HELPFUL IN A VERY PROFESSIONAL WAY. SHE HAD ALL THE ANSWERS TO MY QUESTIONS AND HAD MY PROBLEM SOLVED QUICKLY.MANY THANKS TO THIS YOUNG LADY. J D SKAKIE
Iv been a customer of Yuno over the last year and I can say it has been a wonderful experience. So easy to get through unlike many similar utility companies. Always answered my queries with efficiency and great customer service again unlike many similar companies. I can only recommend Yuno to anyone looking for a great customer experience. All Yuno have to do is be more competitive with price plans especially Smart meter ones .
I needed help to pay a bill as credit card expired. Good experience, was polite and helpful and explained to me how to update payment on app. Thanks.
Very helpful staff. Answer phone straight away and sorted my problem
I was in contact with Keith from Yuno Energy and he helped me and sorted my problem quickly and patiently
Had an issue with changing credit card on the App. Contacted customer service and had the issue dealt with in most efficient manner by Kyra. Excellent customer service. Thank you Kyra
Based on analysis of 58 reviews rated 1-2 stars for Yuno Energy
“Inaccurate billing after 3 months no response from Yuno team”
“Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refu...”
“Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refu...”
“I had cancelled my order and was still charged twice”
“I’m in the situation where I’m waiting for Yuno billing team to correct the final bill before I can make a payment”
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Yuno Energy is a gas and electricity provider based in Ireland, dedicated to offering competitive energy solutions for both residential and business customers. As a newer entrant in the energy market, the company focuses on helping consumers manage their energy usage and costs effectively. Yuno Energy provides dual fuel plans, allowing customers to save on both gas and electricity, with potential savings of up to €978 compared to average competitor rates. The company's services include features such as daily updates on predicted bills, detailed tracking of electricity usage, and a user-friendly app for managing accounts. Yuno Energy aims to enhance customer control over their energy consumption and billing preferences, ensuring a transparent and efficient energy experience. With a commitment to affordability, Yuno Energy is positioned to support customers looking for reliable energy services in Ireland.
Yuno Energy receives a mix of praise and criticism from its customers. Many reviewers highlight the helpfulness and professionalism of the customer service team, with agents like Meher, Ajay, and Mahendra receiving specific commendations for their prompt and clear assistance. Consumers appreciate the fast response times and the courteous nature of the staff, which contributes to an overall positive experience. However, significant complaints arise regarding billing practices, with numerous customers reporting issues such as inaccurate charges, confusing billing statements, and difficulties in resolving these problems. Some individuals express frustration over unauthorized charges and a lack of accountability from the company. Despite the positive interactions with staff, the billing issues detract from the overall satisfaction.
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