Yuno Energy Reviews

There was technical issues with App access (this can happen) and the online chat team helped me get exactly what I needed. Excellent support

Very helpfull all of the time

I am a regular switcher to ensure I get good value every year. I moved to Yuno in Dec 2023 for a year. I closed the account in early Dec 2024 and I am now trying to get a refund & it is taking some time to do this. It must be noted that Yuno charge upfront so I think a 21 day timeline to issue a closing statement & issue refund what they have charged ahead of time is unreasonable. No doubt if it was the other way around they would be seeking payment immediately. I would urge anyone considering doing business iwth them to be mindful of this aspect of their approach where they charge a month ahead that when you close the account you will be waiting for a refund.

My name is Mary Molloy Power. I called on 3/1/2025 n spoke with Eduardo about my account. I cannot praise this young gentleman enough...he was so helpful patient n ready to go over anything I did not understand. When you get good customer service deserves to be recognizer.His tone listening skills patience exceptional..Any promotion bonus or recognition please do give to Eduardo. I really appreciated his help.Mary Molloy Power.

Good experience, very helpful and easy to resolve.

Yuno Energy support is at another league. It takes super quick to get through an agent. Also the chat is fantastic. Brilliant company

Good service. Queries answered. However your app is not great. Does not show current billing when it is going to payment for electricity, and gas says PAY NOW - direct debit already set up

Left yuno because my contract was up early December and yuno then took January 2025's advance payment from my bank. Rang up and was told minimum of 5 working days( that was disputed later on in a subsequent call) So rang back today ( a week on) to be told that it's now 21 working days for a refund. So that takes us into January 2025, and that's not even taking into consideration the refund of the double payment in November when the system glitched and said a payment hadn't been accepted when it had. All in all, very poor. I honestly don't want to hear the billing section are behind at the moment, I just want my money. if I was 21 days behind on a payment to yuno, this would be treated very differently. As a footnote, yuno charged me the out of contract rate from the 30th Nov 2024 until i went to another supplier, which makes no sense because I was still with electric ireland up until the 8th December 2023. How can I be under contract with yuno if another company was supplying my power?

Contacted Yuno with a tariff change request, Sharmaine dealt with my query quickly and was very pleasant to deal with

Worst customer service we have ever had to suffer!! They hung up on my husband after he wanted an explanation as to why since we switched to their company our bill had doubled? When he asked to talk to a supervisor they said there was no point because they would not say anything different. I know there will be a leaving fee but will have to take the hit in order to save a fortune going forward. Please do not switch to this company. I'm sure the positive reviews are mostly fake too as I cannot see how people are content with paying double with no explanation and such poor customer service!!! YUNO ENERGY DO BETTER!!!

I contacted the customer care to change the name on account which was spelt wrong . I only wrote a simple email for same . This was updated immediately and I received an email from Ella within secs confirming that it was updated. Great service.

Ella gave me the answers I needed in a timely manner. Thank you

I spoke with Emmanuella who was quite patient and clarified my query in detail. Great service!

The phone was answered immediately and Sharmaine helped me rectify my problem. Very happy

Quick answer Quick resolution Friendly voice Make everyone's day Thanks Ella

I spoke to Sharmaine today. She was very helpful and gave me the information I needed very quickly.

I contacted Yuno energy with a card payment problem I got Ella my experience was exceptional she was so attentive , patient and helpfull in guiding me through procedures , this person should get a gold medal it’s so reassuring to get the help that Ella afforded me well done

Ella was super helpful and had my problem sorted in minutes! Thanks so much!

I was expecting a lot more, definitely over playing the insights on offer. It’s all quite basic and limited.