10 months ago
Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refused to change the date. Took no responsibility for the mix up in dates, blamed me... See more
10 months ago
Yuno kept charging even after switching and bills were generated and still not able to resolve that issue and they debit money in advance and hard to get back the money
Constance was Amazing she stuck with me until she got to the bottom of my issue and was able to resolve the problem i was having with my app. Thank you Constance for your patience and support today.
Great staff they have. I spoke with Eduardo today . Very quick response and he knew everything. Good job Yuno for having such lovely and helpful staff.
Excellent customer service from Eduardo- very helpful and polite and knowledgeable
Kyra was really helpful with my questions. Friendly, knowledgeable, happy and helpful! Really helps to engage with someone of this calibre!! Thanks!!
The lady today was above average e
Spoke with Charmaine today on the Yuno customer agent chat service and had my query resolved quickly. Very friendly, helpful and efficient.
I called with a problem about payment and Kyra was so helpful we got this issue sorted very quickly and her pleasant manner was great she put me at ease and made for a very easy call. Thank you Kyra keep up the good work!
Spoke with Ajay today he was very helpful and reassuring. He acknowledged there was a billing error and was honest about the timeframe for refund and amendment to current bill.
Eduardo was great to deal with, quick and easy instead of being stuck on hold for 30 mins.
spoke with Ella today regarding a query on billing she reassured me straight away and the issue will be solved it’s great to receive good customer service Thankyou Ella Dorothy Stack
I spoke with a lovely lady named Charmaine who is handling an issue that I am having after moving from a Company to Uno . Though the issue is unsolved as I write this I have every confidence that the matter will be sorted also a shout out to Kira who recently dealt with me and very impressed how quickly the phone was answered thank you for your help
Got what I needed promptly.
Kyra is polite, caring and professional person. She helped me very well.
App is buggy and won’t allow me update default payment method from an expired card. Tried going through customer support and was passed through 5 different agents. No solution presented, no customer portal to update information myself and an endless loop of inefficient and unhelpful support agents over chat.
Yuno Energy, and Kyra whom I dealt with was very polite, and helpful and made my transition from my previous energy supplier a smooth and easy experience.
Very helpful customer service and very prompt with responses.cant fault them.
Quick to connect to customer service unlike other companies where you have to wait hours and within their limits they were helpful and kind
Easy communication, resolved the issue in no time.
Ajay answered all my questions. He was knowledgable, efficient and pleasant.
Very helpful
Based on analysis of 58 reviews rated 1-2 stars for Yuno Energy
“Inaccurate billing after 3 months no response from Yuno team”
“Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refu...”
“Awful customer service, they started to take money from me on a day in the month that definitely didn’t suit me, refu...”
“I had cancelled my order and was still charged twice”
“I’m in the situation where I’m waiting for Yuno billing team to correct the final bill before I can make a payment”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yuno Energy is a gas and electricity provider based in Ireland, dedicated to offering competitive energy solutions for both residential and business customers. As a newer entrant in the energy market, the company focuses on helping consumers manage their energy usage and costs effectively. Yuno Energy provides dual fuel plans, allowing customers to save on both gas and electricity, with potential savings of up to €978 compared to average competitor rates. The company's services include features such as daily updates on predicted bills, detailed tracking of electricity usage, and a user-friendly app for managing accounts. Yuno Energy aims to enhance customer control over their energy consumption and billing preferences, ensuring a transparent and efficient energy experience. With a commitment to affordability, Yuno Energy is positioned to support customers looking for reliable energy services in Ireland.
Yuno Energy receives a mix of praise and criticism from its customers. Many reviewers highlight the helpfulness and professionalism of the customer service team, with agents like Meher, Ajay, and Mahendra receiving specific commendations for their prompt and clear assistance. Consumers appreciate the fast response times and the courteous nature of the staff, which contributes to an overall positive experience. However, significant complaints arise regarding billing practices, with numerous customers reporting issues such as inaccurate charges, confusing billing statements, and difficulties in resolving these problems. Some individuals express frustration over unauthorized charges and a lack of accountability from the company. Despite the positive interactions with staff, the billing issues detract from the overall satisfaction.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.