Yuno Energy Reviews

Ella was very helpful, friendly and reassuring. The call was answered promptly and i wasn't put on hold at any time. Lovely company to deal with.

Great service on the app chat

One word, Ajay. So professional so friendly and such a pleasure to deal with. Honestly just a really nice person to deal with.

Ella was very helpful with my problem and had taken the time to explain everything to me. Regards Luke Gahan

Customer service is number one. Shermaine was so lovely to speak to. Great service provider

Ella was very polite and helpful with my query, informative also! Thanks

Very good, i'm long time customer I would recommend yuno energy

I am.new to the app, new customer. I wish to view usage for 3 week period, my start date to present. Yes app scrolled back to start date. But no total units for the 3 week period, just shorter periods. The usage total does not display for yr selected period. Just my experience as a new customer.

A very pleasant lady.

I had an interaction with Sharmaine in costumer service and they were super helpful, so far so good!

There was an issue on the readings on my Yuno app; Josh responded quickly to the request, identified my problem and the cause and reassured me that my payments wouldn't be negatively affected. Top service!

Ella very efficient

The best thing about this call was that I did not have to wait for too long for my call to be answered. I got in touch with Ajay within a minute of placing a call and he smoothly transferred onto a colleague, who was also available with no delay at all. Yuno Energy certainly have the right amount of customer representatives and there's no fuss when dealing with them. I would certainly recommend them to family and friends.

Ajay was very prompt to answer all my questions.

Abdi was a pleasure to communicate with, well briefed, he had an answer for each and every query and was able to inform me where I should look on the app going forward.

Updated - Worse than expected As agreed when I signed up, Yuno bills in advance based on estimated usage. I moved away from Yuno on the day my annual contract was up. I received no final bill from Yuno, despite asking for it 3 times. My billing date was the 25th of every month and I moved on 31st August 2024. Today is 11th November 2024, and the contact centre chat rep informed me (when I made contact) that I owe them €3 and there is no refund due. This is despite the fact that I paid for my monthly usage in advance on 25th August, and cancelled 6 days later. Today they issued me a make-shift balancing statement of total KWH for the year I was with them. They have over calculated this by a small amount vs ESB Networks records. However, I have recalculated all of my monthly bills since August 2023. Based on my calculation of the rate per KWH, plus daily standing charge, plus VAT - their bills were less than they should have been in the first 3 months. To be clear this is the amount based on actual usage, not their payment in advance that is an estimate. In short, they are hiding their mistake their bill calculations by issuing a balancing statement that mops up the mistakes. To anyone expecting a refund at the end of their contract - calculate your bills yourself to be sure. I will inform the CRU. For anyone else considering YUNO - DO NOT GO NEAR THEM

Contacted customer service, ella was very helpful in accommodating my request with professionalism.

Ella was super helpful with my account query today. Excellent service

Eduardo was courteous and most helpful which made the conversation a pleasure