Yuno Energy Reviews

Overall very good experience so far. Customer Service over the phone was brilliant (Mr. Meher). App needs a slight improvement.

Quick and efficient

Phone was answered straight away and Leo was very polite and answered all my questions quickly and with clarity, a rarity these days in most of my customer service experiences. Keep up the good work and quality of service!

I just used the app to get information about my latest bill; being new to Yuno, it takes time to find your bearings; I chatted to Ella and Constance and both were absolutely great answering all my questions; so far I know my electricity is in good hands with 👍 Recommend them fully!

Customer service Issue dealt and resolved in a prompt efficient manner. Good service

My experience today with your helpline was very good. I couldn’t get into my app to look at my account and see where my arrears were coming from, unless I deleted the app and downloaded it again, which I found annoying. But, Ella couldn’t be more helpful, she explained my account in great detail, which made me feel reassured and comfortable. It was good to speak to someone so genuine and not have to press buttons over again.

Very help customer service who will actually answer the phone and talk to you. Not like alot of other services. That's what you want no messing fair play yuno and Ella.

I was dealt with knowledgeably and professionally.

Brilliant support from Sharmaine. Helpful and quick customer service

Agent Ella very efficient and sorted my query promptly

I am moving home and passing account to another person. I emailed customer service and received a fast and detailed reply with instructions. Ella was extremely helpful and it was nice to be able to talk to an actual person to discuss specific situation rather than AI or automated blurbs like with some other companies.

Stephanie was very patient, polite and helpful.

I spoke to Conor today in customer service for Yuno. He was a treasure. Very patient and professional. Guided me with minimal fuss

I had reason to contact YunoEnergy today to update my Payment details. I was assisted by Ella who was extremely pleasant and helpful. She enabled me to do the necessary with the minimum of fuss.

Ella was very helpful with a query and answered and explained perfectly.

Fast, clear and pleasant assistance

Ella was very helpful.

As a new customer to Yuno I had a query about my bill, the phone was answered straight away and when I got through to the correct department the agent Ella answered my question about billing and how the export allowance is factored in, so everything is now clear to me.

Call answered very quickly. Checked on my microgeneration status immediately, all good. Impressed