YES RENTALS Reviews

That's a good company. Low price and good service. I will choose them again.

Great service. Convenient pick up, drop off and transfer to airport, with friendly staff. Great vehicle, clean and in perfect condition, I was very pleased with it.

I have wonderful memories with car rentals. It’s very good driving experience and nice people service. Highly recommended this car rentals company.

I would like to highly recommend this rental car company to people traveling New Zealand with limited budget like me. Easy pick-up since I got the online check-in in advance and effective drop-off. Fantastic hybrid and reliable vehicle!

I had a fantastic experience with this car rental company! Price were very reasonable! The car itself was in excellent condition and clean! I couldn’t be happier with the service!

Amazing Cars and super friendly staffs, no hassle no hidden cost, fast pick up and drop off, they even give me a large chocolate just becasue I said I was hungry, I'll definitely use this company again!

I rented a car from Yes Rentals through a booking company called Airportrentals. On pick-up in Christchurch I wanted to extend my rental for a day. This was done but the company could not extend my insurance. The young chaps in both companies were simply rolling their eyes and blaming each other. I would definitely not recommend companies with totally untrained staff and 45 minute wait on their phonelines. This has now left me without insurance.

YesRentals, big YES!

Great anything is good

Soooooooo good. Excellent and friendly service attitude, very helpful, let me have a wonderful holiday in New Zealand

Excellent service, friendly staff and car is clean and worked very well throughout the entire Trip. Highly recommended!

Good service :)

Great service and fuel efficiency car!

Great service. Clean car and fairly priced.

The car we ordered was not there, or anything similar. We got a car with a knock in the engine and demanded our money back. We were left stranded in the middle of Auckland with 45kg of luggage.. There is little insurance with this deal, I bought my own and lost the lot. You will have you passport photographed if you go here. This place really stinks. Only the kindness of strangers saved us after travelling for 24hrs.

TERRIBLE RENTAL CAR EVER. The service is terrible, and they charge unreasonable price for the repair cost without giving any proofs and details. We had an accident but which was too small, even the manager said 'you can go' after checking the car. But we honestly told them the truth that we had a car accident. and then what we get? we charged more than 5000 NZD and couldn't get our money back for almost 3 months. During the past three months, they do not give us any updates, or processes until we send them en email. It's totally a scam company. It's like, a nightmare in my entire life. I wanted to have a good holiday in NZ but this YES RENTAL company SCREWED IT UP. If you want to have a nightmare, use this car. Service terrible and procedures are unreasonable. Although you have an insurance, you can't get your money back. I highly recommmend to avoid this company if you want to enjoy your trip.

DO NOT EVER EVER USE THIS RENTAL CAR. THE MOST TERRIBLE EXPERIENCE EVER IN MY ENTIRE LIFE. THEY CHARGED US ENTIRELY NONREASONABLE PRICE. SCAM RENTAL CARS. We had a car accident and first they told us to wait 3 weeks. Got no replies. We sent them an email and they replied us back really late. They changed the words, 5-8 weeks. Got no replies again. It's been almost 3 months since we returned our car back. I think we've waited enough. We pushed them strongly and finally we barely got a reply from them AFTER A WEEK. All of a sudden, they charged entirely nonreasonable price for the repair cost without giving us any proof of those repair costs. Because our accident was too small that the rental car manager even said us to "you can go" at first. But we conscientiously told them we had a car accident and they charged us more than 5000 NZD and could NOT GET OUR MONEY BACK UNTIL NOW. Furthermore, they charged more than 2000 NZD for repair costs of both the rental car and 3-party cars WITHOUT any proofs. I think it's toally scam rental car.

This is a horrible car rental place for your travel in southern island of New Zealand. We booked a car with full damage waiver insurance on their website, and received the email confirmation letter. When we came to pick up the car. The staff told us that we cannot pick up the car because we are not holding Australian or New Zealand driving license, and full damage waiver insurance only applies to a Australian or New Zealand driving license. However when we booked on the website, there is no pop up window telling us that full damage waiver insurance would require a Australian or New Zealand driving license. Then we requested for a refund for the booking fee. Yes rental told us they cannot refund it because it is already over the pick up time of the booking. This is extremely stupid. Is this really a valid reason for Yes rental to reject refunding the booking fee, when client cannot pick up their car due to some terms and conditions made up by Yes Rental? Strongly suggest you don't rent you car here !!! I wish this website could allow me to give 0 star review for this place.

Booked a Corolla and received a lower grade Aqua that had rear end damage. They did not come out to show us the car, so I went back in to report it. Advised they knew about it and we wouldn't be charged. Didn't notice as we drove out, but by day two the rattle from the rear end was constant. Tried to change the car in Wellington but only have Auckland office, so had to put up with it for two weeks! Returned car at 5.35pm prior to office closure at 6, to be advised we had missed the last shuttle and would have to pay for our own taxi. Refused to call us a taxi or refund anything for lower level, damaged car. In addition, on arrival waited almost an hour for their shuttle and fair distance from airport, so lost driving time on first day. They are rude and arrogant, with no customer service care, we will never use them again. Lesson learnt - pay a little more and use a reputable car rental company.