YES RENTALS Reviews

Have been trying to call them all day. No one has picked up the phone or replied to my email which I had sent a couple of days before.

Good car and nice services. 5 mins pick up, 2 mins at the office to complete the e-paperwork, 1 min drop off check. Fast rental and Yes Rentals.

Some okay points, but mostly just not. Old car ( much older than specified ), fuse problem so had to return to fix it, no to yes car rental

Car was damaged nearly on every panel and not cleaned. No walk around, brakes squeaked and it was 40000kms overdue for service. Then when we returned the car, they had the audacity to ask about the chips in the windscreen. Not again

Do not use this company. We hired a car from this company in Auckland and on the second day we went to start the car and the battery was flat. We called the company and they insisted we had left the lights on, we had not driven at night and the lights were not on. They insisted it was something we did and said they would not come out to look at the car and to contact AA through our personal membership and told us if it is a problem with the car to get the AA guy to put it in writing. The AA man could not believe the rental company would not come out, he jump started the car and informed us that the battery was 12 years old and required replacement, he was annoyed that AA was called and when I asked him to put the problem in writing he explained it that they did not do this. As a consequence we did not use the car again until we returned it to Yes the next day. When we returned the car the next day the customer service people with very limited english were still adamant it was our fault and were confrontational and arrogant. Will not use this company again and definitely would not recommend them.

Very bad service and misleading deal. Beware when making a booking, read the fineprints. I paid for the full protection and no-financial obligation for no excess and no bond option online. But when I came to collect the car I was asked to pay AGAIN for the same options if I want to be covered by the same no excess-no bond insurance, because they said I paid my insurance through their agent, and that they’ve got nothing to do with it. Meaning 1.) I have to pay for the bond, and 2.) if there is damage to the car, I pay the $4,800 excess and then apy a refund from their agent who they said sold me the insurance. PLUS: 1. The car’s windshield water reservoir was empty!! This we realised when we needed it while underway and it drizzled. Posed a big risk to my family. 2. The car’s interior was not clean when we collected it. I called up their attention but didn’t bother them anymore to clean as we were running late. In short, find any other rental cars if you want a stress free travel. I won’t recommend this company.

Booked a car through their agency, Economy Bookings, for 3 days. Got confirmation via email and even a reminder plus instructions on how to pick-up the car from Yes Rentals. We even called them on our way there to ask if we can pick up the car from there instead of at the airport and they said sure no problem. Arrived at Yes Rentals and was ASTONISHED when we were told that WE HAD NO CAR. Staff said that they already informed their agency that they no longer have cars and hence they cancelled our booking. The agency apparently had to tell us of this. However, obviously, we received no such info. No one called us, no one texted us, no one emailed us. We were asking the staff to share with us some form of proof that such cancellation indeed happened—an email or whatever. But she couldn’t show us any proof. So WE called the agency to verify but their call centre was not working. Our call was being dropped after an automated recording about shortened hours on a holiday. It was 11am in the morning. Even tried their Australia call centre, same situation. I know it’s a holiday, but it’s UNACCEPTABLE that there’s no other way to contact them, especially during such a busy season. We were offered (by the Yes Rentals staff) a bigger vehicle that we didn’t need and was much more expensive and way out of our budget. So of course we didn’t take it. After an hour and a half, we had to leave empty-handed since the staff offered no other acceptable alternative. They didn’t even offer to call the agency themselves to try to fix whatever misunderstanding—that’s between THEM, mind you—that happened. Until now, 3 days later, we still couldn’t contact Economy Bookings and we still are NOT REIMBURSED of what we’ve paid so far. Horrible experience. Felt like we were scammed.

really good service. Price was fair. Will definitely use these guys again!

Pickup and drop off from airport is pretty timely with only very short waits. Fair price. Car was in good condition.

Best rental company by far! Staff was absolutely helpful and charming. Their cars are absolute gem! Newer models. Would highly recommend it to others. Would definitely rent with them again and again.

Fast and easy collect or return the car. The staff are friendly and helpful. Highly recommend.

I rental a car from Christchurch to Queenstown, Yes Rentals is good company work with, nice service!

Great customer service. the best I can say. help me everytime I asked a question.

Excellent service from the staff, walked in 30 minutes before their closing time, with no prior bookings, and they had a car ready for me in less than 15 minutes. No hidden fees or costs, very straight forward and well explained contract. All round awesome experience. 10/10 recommendation

Price is perfect. Cars are in excellent condition cosmetically as well as mechanically. Absolute no hassle to pickup or drop vehicles. Great friendly staff. Explained everything perfectly. Highly recommended.

in simple words service was unbeatable. We had airport pick up & drop off, fast and easy hiring process and a great car to get around for 3 days. Best price we could find too. Thank you yes rental team.

Their online checkin make pickup so quick! That surprised me! Car was tidy and easy to drive. Everything goes very smooth. Will back next time! 👍