Great customer service
We returned our rental car late but Sharon patiently waited for us. She is cheerful, caring and very helpful.

9 months ago
We returned our rental car late but Sharon patiently waited for us. She is cheerful, caring and very helpful.
10 months ago
Great service on time and great service
10 months ago
Amazing, so easy, picked us up on time, car was in good working order, super easy and always answered the phone
We returned our rental car late but Sharon patiently waited for us. She is cheerful, caring and very helpful.
Great service on time and great service
Highly recommend
Amazing, so easy, picked us up on time, car was in good working order, super easy and always answered the phone
Very inexpensive reliable vehicle.
Great company. Super easy & cheap daily rates Good service. Just didn't get email early enough to know about the free shuttle to their depot!
So easy, great gas mileage and lovely staff!
Flexible when I needed to return it a couple of hours later. Super easy and super cheap!
Excellent service
Easy pick up and communication was good. Everything I needed.
Very good service and value. Would hire again from Yes Rentals
Very efficient and friendly customer service 👍
Great service, friendly people - at a very good price. We will be back.
Great service very professional. Pick up and drop off at airport was easy. The Toyota Aqua I hired was tidy with no bad smells. Vehicle worked well with no issues and a great price.
Bonne expérience le jour de la location ! On verra pour la suite!
Had a really good experience with this car in Auckland !
I travel to NZ quite frequently with family commitments, and in recent years have always used Yes rentals Auckland Airport branch. They are very prompt to pick me up from the airport, and deliver me back. The cars I've had have been clean and reliable, and being hybrids have saved me money on fuel. They are not super low mileage, but I don't expect that at the extremely cheap price they charge. The office staff are friendly and helpful, and had no problem extending my rental for an extra day with a phone call. I am happy to recommend them to any other customers, and will always use them in the future. Suzanne Day
Yea rentals Queenstown have always been amazing, quick easy service - couldn’t ask for more Melissa
Fast efficient and friendly.
This car rental company is really amazing! Their service attitude is particularly good, the entire process from booking to picking up the car was very smooth. The vehicle is well maintained, and feels very comfortable to drive. And their prices are also very reasonable, really worth the money. I particularly like their flexibility, being able to provide different car models to choose from according to my needs. During use, if any problems are encountered, their customer service team is always able to respond quickly and provide assistance. In short, I am very satisfied with the service of this car rental company and strongly recommend it to friends who need car rental services!
Based on analysis of 50 reviews rated 1-2 stars for YES RENTALS
“They charged me $250 NZ for the issue, got a new car & clearly told them to e-mail the repair invoice ASAP so I could...”
“I had called and confirmed my rental the Monday before collection to check that car would be ready and confirmed the...”
“Filled out all of their required info in their online form in advance for quick check in”
“The car was fine and the Yes rental people were good at the office, refunding me a day’s rental”
“From start to finish the process was confusing and I had to check multiple times it wasn't a scam”
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YES RENTALS is a car rental service based in New Zealand, offering affordable vehicle hire options starting at just $19 per day. Catering to both local residents and tourists, the company provides a diverse fleet of well-maintained vehicles, including sedans, SUVs, and minibuses, suitable for various travel needs. Customers can easily book their preferred vehicle through the company's user-friendly website, which emphasizes budget-friendly prices and flexible rental options. The company aims to deliver reliable service, with positive customer feedback highlighting the cleanliness of vehicles and the efficiency of the pickup and drop-off process. YES RENTALS focuses on providing value for money, making it an appealing choice for those seeking economical car hire solutions in New Zealand.
YES Rentals garners a mixed response from customers, with a notable 63% expressing positive experiences. Many reviewers highlight the excellent customer service, praising staff like Sharon for their patience and helpfulness. The ease of the rental process, including timely pickups and good communication, is frequently mentioned, with several customers noting the affordability and reliability of the vehicles. However, some complaints arise regarding the clarity of communication, particularly about shuttle services to the depot. A few customers express dissatisfaction with the overall rental experience, indicating that there are areas for improvement in service consistency. Despite these criticisms, the majority of feedback reflects a strong appreciation for the value and quality of service provided. Overall, YES Rentals is viewed positively by most customers.
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