YES RENTALS
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This is a horrible car rental place for…
This is a horrible car rental place for your travel in southern island of New Zealand. We booked a car with full damage waiver insurance on their website, and received the email confirmation letter. When we came to pick up the car. The staff told us that we cannot pick up the car because we are not holding Australian or New Zealand driving license, and full damage waiver insurance only applies to a Australian or New Zealand driving license. However when we booked on the website, there is no pop up window telling us that full damage waiver insurance would require a Australian or New Zealand driving license. Then we requested for a refund for the booking fee. Yes rental told us they cannot refund it because it is already over the pick up time of the booking. This is extremely stupid. Is this really a valid reason for Yes rental to reject refunding the booking fee, when client cannot pick up their car due to some terms and conditions made up by Yes Rental? Strongly suggest you don't rent you car here !!! I wish this website could allow me to give 0 star review for this place.