YES RENTALS Reviews

Having originally booked with Europcar over 7 months ago - and who turned out to be absolutely appalling company In a hunt over Christmas / New Year 2025 I tried to find another car for my family holiday, YES Rentals were recommended to me YES Rentals were amazing, went online that evening and the following morning car ready to pick up from Christchurch - they had it ready a lot sooner too what was absolutely fantastic company and a credit to YES Rentals - the shuttle service too - very quick and efficient. We then unfortunately had a problem with the battery while in Queenstown. YES rentals were out within 30 minutes of the phone call to fit new battery - BEST rental company I have ever used. Very impressed

Was amazing helped out when we had to change our car and even forwarded our pickup time. We had one issue where the battery died but a yes rental mechanic was with us within half an hour and replaced the battery free of charge. Very good service and staff.

SCAMMERS Thief tried to steal my car in northern island. Yes Rentals have not send tow truck even on my expense. Actually they could, but said it may come today, or tomorrow or maybe the other day.. Had to sort it out by myself to get it done. When something happens they leave you hanging. DO NOT EXPECT ANY HELP FROM THEM For a small side window and ignition switch they charged me over $2400 which is absurd. Also, just FYI, cars (Toyota Aqua) were very old - one was 2018 and the next one 2013.

Be warned - Yes rentals isn’t at the airport with the usual car rental places. Our flight arrived late, we went across to the car rental place to find no sign of Yes rentals. The shuttle bus to the offsite office was a LONG walk with luggage and children. And there was no shuttle operating - you had to call them to ask for a shuttle and the office was closed!! So we had to get a taxi to the hotel and another taxi to Yes rentals (~$70 each way) to pick up the car. That was an expensive waste of a few hours in our first day of holidays. The car was fine and the Yes rental people were good at the office, refunding me a day’s rental. Dropping off the car was the next problem - we had to drop it off at another offsite storage place for an unexpected extra $45 because it was a 9:30am flight and yes rentals was closed before 8am. So another trip, another shuttle bus and another long walk … Would have been cheaper and easier to get a rental from the airport in the end.

The vehicle I rented was the cheapest I found during the Christmas period, and being a HYBRID, it was very fuel-efficient! The staff were very friendly, and I purchased YESRENTALS' own insurance and roadside assistance, so I had no worries at all. The shuttle arrived promptly after I contacted them at the airport. It was truly great value for money! It’s disheartening to see some previous reviews. We can’t expect both low prices and completely new cars—it's understandable that the rental cars have high mileage.

We got a car with 2 wheels from four rundown profiles. The third one was already damaged so that we continuously lost air pressure today ending up in the tire shop with a run flat tire. The material to refill the car for interim drive was partly not fully there and already used. Furthermore, the front weaping water already ran empty after 2 hours. Also calling them for help was not helpful. Open how they will react to the repayment of the wheel.

Great friendly and helpful would recommend them without hesitation

BEWARE 🛑...Do not rent from this company. This my 2nd review. The first was about below standard vehicle, prices and terrible service and response to windscreen damage. Now, this!! They offered a refund after acknowledging the below standards and major issues. This took 10 days to show in my account, a day later they charged my card again.. These people are dodgy and NO Good!! I will be filing charges of theft, credit card fraud first thing Monday. Chrystal McMoore

Very easy and direct to deal with highly recommended....unfortunately the only have big,spacy vans which our family enjoys lol

Great experience with yes rentals as easy to hire great communication throughout after hrs no problem easy pick up and drop off was able to call and arrange late drop off no hassle Thankyou to the Yes Rentals team great work!!

We had an amazing experience with Yes Rentals! The vehicles were reliable and the staff were so helpful, because of this my family an an awesome holiday, and we can't wait to get back to use their Service again! I recommend Yes Rentals to anyone interested! 我们在 Yes Rentals 的体验非常棒！车辆可靠，工作人员非常乐于助人。正因为如此，我的家人度过了一个愉快的假期，我们迫不及待想再次使用他们的服务！我推荐 Yes Rentals 给任何有兴趣的人！

Nous avions prévu de louer une voiture pour 3 semaines dans cette société, naturellement vigilant, j'ai parcouru les forums d'avis et ce que j'ai remarqué c'est la malhonnêteté, le manque de respect de leur clients, des véhicules qui ne sont pas entretenus. Les gens du service client avec un anglais très limité sont arrogants. Très mauvais service et offre trompeuse. En fin de compte, ils devraient changer le nom de leur entreprise en pas de voiture, pas de service. Heureusement qu'il existe des avis de consommateurs, cette entreprise n'inspire aucune confiance. Amis francophones fuyez !

Good service. Wonderful staff. Fuel efficient car. The most important thing: valueable price! Recommend!

I had a fantastic experience with YES RENTALS . the staff were incredibly helpful and friendly, and the car was in excellent condition. Everything was smooth and efficient from start to finish. Highly recommend their services for anyone in need of a reliable rental!

Car was highly cost effective. Hybrid car save money on petrol. Counter service was good too. Recommend to everyone.

Absolutely love this Car Rental Company Will.definately be using again. Affordable, vehicle was perfect, no hidden costs and the customer service was impeccable - definately, highly recommend aaaa+++++

I recently rented a Toyota RAV4 from Yes Rentals for a skiing trip during the last week of July. The service was outstanding! One of the highlights was that they provided snow chains for free as part of their current promotion. This was incredibly important because the staff at the ski resort strictly required snow chains to enter the snow-covered roads. The RAV4 performed excellently in the snowy conditions, and the rental process was smooth and hassle-free. Highly recommend Yes Rentals for their great service and thoughtful promotions!

Great to deal with. Good communication very reasomable prices & no hidden costs. Pick was fast & easy.