Zenith Insurance is a UK-based insurance provider specializing in car and van insurance solutions. Operating under the trading names Zenith Car and Zenith Van, the company is a subsidiary of BISL Limited, which is authorized and regulated by the Financial Conduct Authority. Zenith Insurance focuses on delivering tailored insurance products that cater to individual customer needs, ensuring peace of mind on the road. The company targets a diverse clientele, including private vehicle owners and commercial van operators. Zenith Insurance offers 24/7 emergency helpline support and employs advanced counter-fraud systems to help keep insurance costs manageable for its customers. By arranging and administering car and van insurance, Zenith Insurance aims to provide reliable coverage and support to its policyholders. For more information, visit their website at www.zenith-insure.com.
Zenith Insurance receives a mixed response from customers, with many praising the ease of setting up policies and the quick service provided. Reviewers frequently highlight the good value for money and competitive pricing, noting that the process is straightforward and user-friendly.
However, there are significant complaints regarding customer service, with several consumers expressing frustration over poor communication and unhelpful staff. Issues arise particularly when attempting to make changes to policies, such as switching vehicles mid-term, which some find impossible through the online portal. Additionally, the cancellation fee has drawn criticism, with customers feeling penalized for making adjustments.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 60 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 3.2 | 11 |
| Jul 25 | 3.2 | 28 |
| Aug 25 | 5.0 | 12 |
| Sep 25 | 3.8 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Very easy to do very happy”
“Very bad costumer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Value | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 3.2 out of 5 (fair) | 2.9 out of 5 (fair) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 60 |
Bottom line: Zenith Insurance is #5 of 5 on overall rating in this group. On service, JustCover Travel Insurance scores higher (4.9 vs 2.9).
60 reviews of Zenith Insurance. Filter by what matters to you.
Wanted to make a change from car to van 6 month into insurance, they can't quote me. Wanted to make a change from car to another car 7 month into my policy, they can't quote me. Got new insurance, came here to cancel this crap - 50GBP fee for cancellation. What a bunch of mean morons
Very bad costumer service. I don't think these guys know what they are doing, very unhelpful and they just lost a costumer from their poor communication.
Worst company i've ever dealt with. Portal is a disaster. Needed to cancel after 4 months cover and paying premiums monthly. charged for future months cover + cancellation fee of £45 together with an intermediary charge of £35. BEWARE OF THIS COMPANY! A 35 minute phone call to obtain an invoice of charges and reluctantly they agreed although still waiting.
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Polarized pattern: few middle ratings. 63% of recent reviews are 4–5★ and 30% are 1–2★.
Terrible experience today by the Webchat - First it took me over 30 minutes for the Webchat to actually load. Then I spoke with an agent called Shannon, who said it would cost £150 to change my Surname!! How an insurance company can try a charge this price is beyond me. I then asked to have someone call me to discuss this and apparently this also isn't an option. Just to hit the nail on the head - she ends the chat!! Strongly advise not to use this insurance company as they just try to make money out of you.
Had to leave 1 star as it won't let me leave none. Simply don't bother 3 phone calls asking for me to contact them and on hold for ages. Won't accept proof of no claims sent in also wanted proof of no claims from other vehicle policy's as I also have a car policy and 2 motorcycle policy's. In the end I just told them.to cancel the policy which had not started and paid the £25 setup/ admin fee,let's see how long it takes for the refund.
Asked for extra information after the policy started, said they didn’t receive the documents then cancelled the insurance. Called them up and stated they would reactivate the policy then emailed to say I would have to get new quote and start again. Stay clear.
I had a car accident almost 3 weeks ago and I still haven’t got a courtesy car. They keep passing me on to their underwriter, Marker study. I need to go to work in a remote area and it’s such an inconvenience to take 2hrs to work on the train, with school drop offs etc!
We completed repairs for this insurance company in March 2025 and it is now July and we still have not got paid - Have chased them a few times and chased again and today, only to have the call hung up on us. We do not face this issue with other insurance companies. Please be aware when you do work for this insurance company
Was asked to send proof of no claims bonus responded to the email only for it not to get there threatened with insurance being constant or doubled in price phone customer service send it through to another address they gave me which was wrong 24 hours later when I had no response Contacted them again send it through a totally different email asked to make complaint did not get put through to complaints only when I threatened to complain did he try to sort it out? End up speaking to a manager who I emailed direct to get it sorted? Do not have much confidence with this insurance company I will be honest. 🤦♂️
Proceed with caution when dealing with this organisation. They seem to charge for virtually everything. Even the smallest change to your policy comes with a fee, and cancelling your policy incurs additional charges—which I’ve never experienced with any other insurance provider. Based on this experience, I wouldn’t be surprised if making a claim came with unexpected costs too. Overall, a very disappointing and frustrating experience.
Absolutely disgusting service, we recieved a letter to say no further action required and that an extra few of £10.52 would be taken.. To then recieved a letter at 00.44 to say that the insurance was cancelled a day before. Now they want us to pay over £2,000 to have the insurance reinstated... or charge us a £45 cancellation free. The advisor just told us that no manager is there to speak to when we need the vehicle for work within the next half hour... absolute disgrace She literally read the letter back to us stating they request no further action was required, nothing about cancelling the policy. And.. to charge us the cancellation.. but at no point did we cancel.. they did!! AVOID
Had a crash in 2021 I rang my insurance company to let them know my insurance finished July august 2024 i didn’t renew my insurance so they then took it upon themselfs to sue the lady who crashed into me she ended up claiming against them and won the case makes no sence atal
Took out insurance with them for our van. Informed them we had no no claims discount as our other cars had the discount applied to them. A week later got an urgent request for our no claims discount else would take an extra £164 off us. We asked how do we get proof of no claims discount when there was none. Zenith said send them Proof of our other no claims discounts from our other cars. We did, then they said we couldn’t use these as proof because they had years on them. After days of trying to find out what they wanted zenith finally said all was ok and we owned them nothing. Just got an urgent letter saying we owe them £30 as one of other policies we sent them earlier (nothing to do with zenith), didn’t have the correct no claims discount??? Customer service is poor. A good test of a company is how they are when things don’t go right and how they deal with the problem, else most companies seem good . But Zenith are a real challenge as they don’t know what they’re doing. Feel like cancelling now as we have no trust in this company to deal with a claim. But that’ll cost us.
Shockingly bad customer service from Sinenhlanhla she was like a school girl showing off to her friends she couldn't take anything seriously I request you listen to the phonecall and sanction appropriately. After hanging up I spoke to another lady Aphelele who was the total opposite she was so professional and helpful she couldn't do enough the contrast between the two experiences were night and day, I then spoke to another Gentleman called Bahle who again was absolutely great so honestly you need to weed out your bad apples as she nearly cost you business and she will continue to do so, she's an utter disgrace and a total embarrassment
Unable to call this company? Voicemail???
On 18 June I raised a string of complaints. I was told I would be contacted within 48hours. Nobody has contacted me.My first contact was to ascertain why my premium had been hiked resulting in my telling Zenith I was going elsewhere.Then an email appeared thanking me for renewing my policy. It would not take a reply. I phoned my bank for help who told me this company had me on automatic renewal, something I have never requested. I made 6 attempts to contact Zenith again, each time their automated service asked me to put in a reason. I quoted the word 'complaint' and each time the robot replied they had technical fault and the line cut off. I have wasted hours with this company and will shortly have no cover
Zenith Insurance is a UK-based insurance provider specializing in car and van insurance solutions. Operating under the trading names Zenith Car and Zenith Van, the company is a subsidiary of BISL Limited, which is authorized and regulated by the Financial Conduct Authority. Zenith Insurance focuses on delivering tailored insurance products that cater to individual customer needs, ensuring peace of mind on the road. The company targets a diverse clientele, including private vehicle owners and commercial van operators. Zenith Insurance offers 24/7 emergency helpline support and employs advanced counter-fraud systems to help keep insurance costs manageable for its customers. By arranging and administering car and van insurance, Zenith Insurance aims to provide reliable coverage and support to its policyholders. For more information, visit their website at www.zenith-insure.com.
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