An easy experience changing car insurance
Great communication,clear, smooth and easy to understand.

CrowdTrust is a review platform designed to help consumers make informed purchasing decisions by providing authentic feedback from real users. The company facilitates the collection and display of customer reviews, enabling businesses to showcase their services and products transparently. By fostering a community of trust, CrowdTrust empowers consumers to share their experiences while allowing companies to enhance their reputation through credible testimonials. Targeting both consumers and businesses, CrowdTrust serves a diverse range of industries, offering a space for users to read and write reviews on various products and services. This platform is particularly beneficial for companies looking to improve customer engagement and gain insights from user feedback. With an emphasis on transparency and authenticity, CrowdTrust aims to connect businesses with their customers effectively, promoting a culture of trust and accountability in online transactions.
Youi receives high praise for its friendly and helpful staff, with many customers noting the excellent service and quick response times. Reviewers appreciate the knowledgeable consultants who provide clear information and assist with saving money on insurance policies.
Positive experiences highlight the ease of communication and the professionalism of the agents, contributing to a sense of trust and satisfaction. However, some customers express frustration over quotes that are significantly higher than competitors, with one reviewer mentioning a quote that was over three times more expensive. Despite these complaints, the overwhelming sentiment remains positive, with many consumers feeling they made a wise choice in switching to Youi. Overall, Youi is recognized for its great service, though potential customers should be aware of the pricing concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Glad I made the switch”
“The agent was very polite, personable and helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.5 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Youi is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 3.5).
60 reviews of Youi. Filter by what matters to you.
Great communication,clear, smooth and easy to understand.
I was lucky enough to get a young consultant named Jake. He made the whole experience of getting quotes for 3 vehicles and a caravan super easy. He was polite, cheerful and very patient. We are now saving over $1000 a year. Thank you youi
My customer service operator was amazing. So wonderfully helpful and polite. Put me at ease and could not do enough for me. He is an absolute delight and a pleasure to speak to. Youi, you have an asset with this gentleman 👏
Very Prompt and Professional
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Great customer service. Made my day by reducing my premium by nearly 500AUD.
This the 1st time I speak to a person for car insurance and not a computer she was so hopeful with all the inquiries about the policy and over $400 in my pocket thank you Youi
Annoying to have to get the quote over the phone; other providers let you do it all online
Clear and easy to understand..very polite and efficient consultation
Found all Youi staff where very helpfull Claim was settle quickly. Thanks to all Involved
Jamie from Youi was great in getting an insurance policy and having experienced a policy previously with great prices and service Jamie listened to my needs for another insurance policy and was extremely supportive, respectful and was proficient. I love Youi, they are cheaper and their standard of service is excellent, changing insurer to Youi for all my insurance needs was cheaper and gives me reassurance that I was covered financially. I genuinely recommend Youi because of my experience with them.
My consultant was professional and clear as to what could be done. I appreciate the positive attitude and effective service provided. It’s not hard to be nice. Thank you Youi for awesome service and someone I could actually talk to. Well done!!
From the moment we connected with Wayne we knew we were in good hands. Warm, efficient and putting our needs first, he led us through the sign up process professionally and with a personal touch.. We are extremely happy with the service and insurance we received from Youi.
Love dealing with Youi. Everyone I have dealt with at Youi has always been awesome and Casey was no exception. Polite, freindly, knowledgable and provided a great quote. Thank-you.
They really are the only car insurer that isn't out to abuse you. Their employees are super knowledgeable and helpful. Doubt I'll go elsewhere again.
Michelle was very helpful and easy to understand. Although it was probably still a call centre, it was like the old days, when you'd ring a number, your call would be promptly answered, and you'd get help from someone who sounded like they cared. Premiums were comparable with existing policy with RACV but lots of extras included plus easy to interact with.
Great service awesome savings.
CrowdTrust is a review platform designed to help consumers make informed purchasing decisions by providing authentic feedback from real users. The company facilitates the collection and display of customer reviews, enabling businesses to showcase their services and products transparently. By fostering a community of trust, CrowdTrust empowers consumers to share their experiences while allowing companies to enhance their reputation through credible testimonials. Targeting both consumers and businesses, CrowdTrust serves a diverse range of industries, offering a space for users to read and write reviews on various products and services. This platform is particularly beneficial for companies looking to improve customer engagement and gain insights from user feedback. With an emphasis on transparency and authenticity, CrowdTrust aims to connect businesses with their customers effectively, promoting a culture of trust and accountability in online transactions.
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