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Youi receives high praise for its friendly and helpful staff, with many customers noting the excellent service and quick response times. Reviewers appreciate the knowledgeable consultants who provide clear information and assist with saving money on insurance policies.
Positive experiences highlight the ease of communication and the professionalism of the agents, contributing to a sense of trust and satisfaction. However, some customers express frustration over quotes that are significantly higher than competitors, with one reviewer mentioning a quote that was over three times more expensive. Despite these complaints, the overwhelming sentiment remains positive, with many consumers feeling they made a wise choice in switching to Youi. Overall, Youi is recognized for its great service, though potential customers should be aware of the pricing concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Glad I made the switch”
“The agent was very polite, personable and helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.5 out of 5 (good) | — | 60 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Youi is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 3.5).
60 reviews of Youi. Filter by what matters to you.
Over a year ago
The agent was very polite, personable and helpful. Unfortunately the quote from his company was more than 3 times more expensive than the next worst quote. I requested 4 quotes in all for my caravan.... See more
Over a year ago
Glad I made the switch. So far service has been amazing. Friendly, helpful and knowledgeable staff. Very little wait time when calling. I have piece of mind knowing that in the event of and incident t... See more
Over a year ago
The staff member was great. I have 2 motor insurance policy's with Youi. Got a quote for house and contents, they were over $400 more expensive? Never had a claim.
Over a year ago
I could understand the person on the line (lol), but seriously, I have other vehicles, bikes Caravan Insured with Youi and as I have always got a very competitive Policy, I decided to do it again. I'm... See more
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The agent was very polite, personable and helpful. Unfortunately the quote from his company was more than 3 times more expensive than the next worst quote. I requested 4 quotes in all for my caravan. Youi was unbelievably high. Not quite sure how they spruke massive savings for new policy's...
Glad I made the switch. So far service has been amazing. Friendly, helpful and knowledgeable staff. Very little wait time when calling. I have piece of mind knowing that in the event of and incident that I will be looked after.
The staff member was great. I have 2 motor insurance policy's with Youi. Got a quote for house and contents, they were over $400 more expensive? Never had a claim.
I could understand the person on the line (lol), but seriously, I have other vehicles, bikes Caravan Insured with Youi and as I have always got a very competitive Policy, I decided to do it again. I'm not disappointed.
It was great insurance
Consultant was very helpful and informative answered all questions and I saved well over a $1000,very pleased with the service.
Joy was super friendly and accommodating with my request today. Patient and happy to go the extra step to clarify things for me. She was lovely to deal with.
Very professional thoughtful patient and got the request done efficiently
Excellent to deal with very polite young gentleman got a great deal much cheaper than the company I dealt with last year .
Excellent presentation from start to finish. Helped my through the whole process.
I have full comprehensive car insurance and despite Youi’s terrible TV commercials featuring that Ed guy, I wanted to better my insurance cost that Im currently paying so I thought I’d give Youi a go. Sad to say, Youi couldn't even get close to my current policy. The car valuation Youii gave was 5 to 7K less than my current insurance valued it at, the premiums was nearly $100 more, and my excess was $100 more. So this is the 2nd time I tried Youi and the 2nd time they couldn’t even match my current insurance letta-lone save me hundreds like the commercials claim. So no, not happy Youi, you cant give what you promised.
Discussing insurance cover and premiums is not always a happy experience, EXCEPT with youi. They took the time to listen, reponded with sensible options, offered discounts and all within a pleasant conversational experience. It used to be called customer service, and youi still has it.
Easy, seemless, very simple and very polite staff. Excellent to deal with
Even though it sounded like an overseas call centre, the person was very knowledgable and very helpful about our local situation
Since becoming a member of the Youi family, Ive had nothing but the best positive experience everytime I haver had to contact them, regardless of the issue being big or small
The phone consultant was extremely pleasant and thoroughly knowledgeable about my enquiry. She made acquiring my insurance policy a pleasure when I was expecting a ‘dental visit’.
Zoey was awesome, we rang to update one of the addresses on our policy, Zoey checked all policies and then proceeded to conduct a review of each one and reduce our premiums.
I called to enquire about saving some money on My Harley Davidson comprehensive policy. In less than 15 minutes I'd reviewed my policy with a very helpful and respectful young Lady and got a reduction in my policy of just over $9 a Month.
Very impressed with Youi's service and communication. I emailed them a question/request, they got back to me within an hour. Outstanding!! keep up the good work. Very happy customer
Great experience for a horrible situation. The team at Youi were professional and extremely easy to deal with. They explained the process well and showed support though every step of the way.
CrowdTrust is a review platform designed to help consumers make informed purchasing decisions by providing authentic feedback from real users. The company facilitates the collection and display of customer reviews, enabling businesses to showcase their services and products transparently. By fostering a community of trust, CrowdTrust empowers consumers to share their experiences while allowing companies to enhance their reputation through credible testimonials. Targeting both consumers and businesses, CrowdTrust serves a diverse range of industries, offering a space for users to read and write reviews on various products and services. This platform is particularly beneficial for companies looking to improve customer engagement and gain insights from user feedback. With an emphasis on transparency and authenticity, CrowdTrust aims to connect businesses with their customers effectively, promoting a culture of trust and accountability in online transactions.
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