Customer service from Jelly
Customer service from Jelly was above what i would normally expect. Went out of her way to make the application process as painless as possible for me.

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Youi receives high praise for its friendly and helpful staff, with many customers noting the excellent service and quick response times. Reviewers appreciate the knowledgeable consultants who provide clear information and assist with saving money on insurance policies.
Positive experiences highlight the ease of communication and the professionalism of the agents, contributing to a sense of trust and satisfaction. However, some customers express frustration over quotes that are significantly higher than competitors, with one reviewer mentioning a quote that was over three times more expensive. Despite these complaints, the overwhelming sentiment remains positive, with many consumers feeling they made a wise choice in switching to Youi. Overall, Youi is recognized for its great service, though potential customers should be aware of the pricing concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 60 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 60 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Glad I made the switch”
“The agent was very polite, personable and helpful”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Insurance.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.5 out of 5 (good) | — | 60 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 60 |
Bottom line: Youi is #5 of 5 on overall rating in this group. On value, Travel Insurance Saver scores higher (4.9 vs 3.5).
60 reviews of Youi. Filter by what matters to you.
Customer service from Jelly was above what i would normally expect. Went out of her way to make the application process as painless as possible for me.
It was great to have a conversation that gave absolute clarity and direction in dealing with my claim .Well done Ally.
Took more than 25 on the phone to finally get a quote from Youi. This was after spending 10 minutes on their website inputting information. The end result was a quote that was almost double the price that I had paid the previous year. Was a significant waste of my time to get to that stage, especially when so many other insurance companies can provide a quote online within a few minutes. Youi staff member was trying her best, seemed generally surprised when I told her how bad their quote was.
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Helpful & met all of my needs
Jane was so helpful, efficient and just plain delightful to deal with. She took me through the claims lodgement process. Total professional and even laughed at my corny dad jokes😀. I hope I never have to speak to her again, but if I am in the unfortunate position of needing to make a claim;I won’t Jane. Also need to thank youi for making the claims process so easy and helpful.
Everything was so quick and seamless! It was hassle free and they were so lovely. Commited to communicating from the start so I was kept up to date the whole time. Got my car back completely fixed and they even cleaned it! Couldn't be happier. Thank you guys
Youi has been keeping me informed throughout the whole claim. Very professional and excellent customer service. I have not had to chase them with an update as the process was very easy and stress free. I would recommend youi insurance to anyone. Thank you youi, You are amazing.
Great communication. My phone kept dropping out during the call and the lovely lady I was speaking with kept calling me back so we could get things finalised. She was absolutely lovely and helped me review my policies and make some extra savings.
Youi was excellent in the first contact with our claim to repair some storm damage to our pergola roof communication with them and the assessor’s they appointed were great Ambrose Construction Group was allocated to do the repairs again great communication and a good job was completed vey happy with every aspect of the process
Giving banking details over the phone The agent seemed distracted and called me the wrong name and read my email back to me incorrectly
Polite and personable, actually saved us some money as well - very impressed!
I rang the your number went thru a few press this press that and then had a human voice which was great . Solved my issue with out fuss and all completed in a very short time . What I did like was I only had to give my info once . Most other companies ask for your info every time you press the button . Great service and I am glad I moved my insurance to youi
Evie was very helpful, patient and knowledgeable. I required an insurance product which would offer protection for my mum's house because she is now in aged care. Unlike other companies, Evie explained that Youi could asssit and arranged the best coverage for us.
I've had three vehicles with comprehensive insurance for the last eight years. Both cars are securely locked up at night and most of the day. A few months ago the caravan (which was very under insured for$6k and had a wheel lock on) was stolen from the street. Just got my renewal for one of my cars. Premium doubled! Excess doubled! Here's my offer, $0, no policy. Bye Felicia😡
The Service from Youi was professional, personable, friendly and ostensibly helpful. I didn’t choose to go with Youi in the end, as their quote was the dearest of the 3 that I invited.
CrowdTrust is a review platform designed to help consumers make informed purchasing decisions by providing authentic feedback from real users. The company facilitates the collection and display of customer reviews, enabling businesses to showcase their services and products transparently. By fostering a community of trust, CrowdTrust empowers consumers to share their experiences while allowing companies to enhance their reputation through credible testimonials. Targeting both consumers and businesses, CrowdTrust serves a diverse range of industries, offering a space for users to read and write reviews on various products and services. This platform is particularly beneficial for companies looking to improve customer engagement and gain insights from user feedback. With an emphasis on transparency and authenticity, CrowdTrust aims to connect businesses with their customers effectively, promoting a culture of trust and accountability in online transactions.
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