Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

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All reviews

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Showing 861 - 870 of 996 reviews
HG
4 out of 5 stars

Helpful Online chat service

I used online chat service regarding the billing queries I had. It was quick and easy to connect with an agent. I would say the person talked me was professional, friendly and helpful.

Date of experience: January 30, 2025

D

Ds

US

5 out of 5 stars

Water meter exchange

Ref 040954243001, your engineer / plumber Danny is an asset to your company, explained what was going to be done, clean and tidy workmanship changing the water meter 10/10 many thanks

Date of experience: January 30, 2025

S
4 out of 5 stars

Very helpful when she didn't really…

Very helpful when she didn't really know what was happening but still good service

Date of experience: January 30, 2025

KC
1 out of 5 stars

For 3 weeks in a row Wssex Water have…

For 3 weeks in a row Wssex Water have coned off a dangerous manhole cover, for 3 weeks in a row the cones have been removed with bugger all repairs taken place, for 3 weeks they have wasted cutomer money using manpower for no actual outcome, but in a couple of months will rinse customers for a huge increase in bills just to make their owners much richer. Reference response Roman Road Salisbury Wiltshire, there is a seriously dangerous manhole cover that has been reported and rereported for over 6 months Reference 2nd response Absolute nonsense, the side of the road that the manhole is on nobody parks on, its adjacent to a wall of the cemetery, I walk past this point 3 times a day, nobody parks there

Date of experience: January 30, 2025

D
5 out of 5 stars

Fast efficient service even on chat link

Fast efficient service even on chat link

Date of experience: January 29, 2025

C
4 out of 5 stars

Prompt and constructive advice

Prompt and constructive advice

Date of experience: January 29, 2025

jt
4 out of 5 stars

Prompt reply,awaiting results

Prompt reply,awaiting results

Date of experience: January 29, 2025

K
5 out of 5 stars

My experience with wessex water was a…

My experience with wessex water was a happy one my concerns was dealt with very quick and the team was amazing More companys should work this way

Date of experience: January 29, 2025

S
4 out of 5 stars

Human response is great, if you can make contact

Sometimes only direct contact can answer a query, and it was difficult to either phone or find a link for online chat. That said, once the chat was opened things moved forward, and when that connection was broken, they made contact via phone, which was still more productive and the operative was extremely helpful. The cyclical nature of FAQs can be frustrating on any website - please make it a little easier to make human contact.

Date of experience: January 29, 2025

PK
5 out of 5 stars

From the helpful caring response on the…

From the helpful caring response on the initial call to my blocked drain to the excellent guy who turned up to unblock it, I have been very impressed. Wessex Water you have some wonderful people and are doing a great job. Thank you

Date of experience: January 29, 2025

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