Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

1,000 total • Write a review

Showing 851 - 860 of 996 reviews
LA
5 out of 5 stars

Great professional service

Responded quickly for online chat... Understood my enquiry immediately and quickly gave me all the information I was requesting. Highly delighted and wouldn't hesitate to recommend.

Date of experience: February 1, 2025

MB
5 out of 5 stars

Account Sorted

I had a query on my account which they quickly sorted with minimal stress on me.

Date of experience: January 31, 2025

P
5 out of 5 stars

Great service changing a meter

We had a job to relocate the meter from our drive to the pavement as it was in the way. It was inspected by a helpful member of staff and it was arranged to start a few days later. The team headed up by Dan were superb, the job was difficult because it’s an old house and nothing was where it should be but throughout we were kept informed, it was done neatly and cleaned up where necessary. I can’t recommend more highly, if only every experience with a provider was so good.

Date of experience: January 31, 2025

RS
5 out of 5 stars

My correspondent was very efficient and…

My correspondent was very efficient and handled my questions very quickly and was very helpful in every way.Very professional.

Date of experience: January 31, 2025

TB
3 out of 5 stars

Was a bit slow as though they are…

Was a bit slow as though they are dealing with more than 1 person at a time.

Date of experience: January 31, 2025

D
5 out of 5 stars

Great

10 star happy

Date of experience: January 31, 2025

vs
5 out of 5 stars

Sam was very helpful and the chat…

Sam was very helpful and the chat system was easy to use .

Date of experience: January 30, 2025

MR
5 out of 5 stars

Solution to flooding

After our garden had flooded several times, an NRV was installed by Jacob and Terry, they were exceptional. They were friendly and reassuring, talking me through the stages of work they were doing and what to expect next. Their workmanship was excellent and they always tided up after themselves.

Date of experience: January 30, 2025

ZC
5 out of 5 stars

Answered live chat quickly

Answered live chat quickly & the problem was resolved within 2 hours.

Date of experience: January 30, 2025

ab
5 out of 5 stars

Excellent help from Jessica

Excellent help from Jessica. Thank you. 😊x

Date of experience: January 30, 2025

Previous1•••858687•••100Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.