Wessex Water
View company profile →
Human response is great, if you can make contact
Sometimes only direct contact can answer a query, and it was difficult to either phone or find a link for online chat. That said, once the chat was opened things moved forward, and when that connection was broken, they made contact via phone, which was still more productive and the operative was extremely helpful. The cyclical nature of FAQs can be frustrating on any website - please make it a little easier to make human contact.