Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

Company details

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All reviews

1,000 total • Write a review

Showing 871 - 880 of 996 reviews
jM
5 out of 5 stars

Meter needed changing

Meter needed changing. The guy turned up did the job in a short time. What else can I say. Job Done

Date of experience: January 29, 2025

HT
5 out of 5 stars

I had blocked sewer drains outside back…

I had blocked sewer drains outside back door - very unpleasant. All staff I spoke to from phone calls to getting job done were understanding, helpful and professiinal Job completed within two days despite all flooding in local areas.

Date of experience: January 29, 2025

R
1 out of 5 stars

Zero customer empathy

Zero customer empathy

Date of experience: January 29, 2025

S
1 out of 5 stars

I tried 6 times to make a payment via…

I tried 6 times to make a payment via credit card - each time the software prevented me from doing so. The form is also repetitive and asks for the same information multiple times. Having provided a map and a 10 figure grid reference, I am now being asked to provide a second map. What exactly is the £146.40 visit actually for? Pretty disappointed so far - all I want is a garage tap

Date of experience: January 29, 2025

hH
5 out of 5 stars

Wessex water allways excellent service…

Wessex water allways excellent service from them. Friendly helpful and quick,

Date of experience: January 29, 2025

Tl
5 out of 5 stars

Hannah was lovely and very helpful

Hannah was lovely and very helpful

Date of experience: January 28, 2025

TC
5 out of 5 stars

Fun's exceptional service

I've called the hotline just now to seek for help to investigate an external leak. Fun was fantastic and he is able to understand my situation very quickly and explained me all the next steps. Really appreciate this level of customer service.

Date of experience: January 28, 2025

MR
5 out of 5 stars

Thanks Wessex Water

Although I am a Thames water customer (unfortunately), Wessex Water are responsible for waste water in my area. My rented property regularly has issues with foul waste and Wessex Water always come and solve the problem.

Date of experience: January 28, 2025

MP
5 out of 5 stars

Sam was a****

Sam was very helpful gave me all information needed and passed the information on to the relevant department

Date of experience: January 28, 2025

SH
1 out of 5 stars

Complained - no action !!

Raised a complaint about my water pressure Ref: 063066441001 Received message stating you would contact me by 23/01/2025 No contact from you at all - water pressure has worsened.

Date of experience: January 28, 2025

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