Review summary

Wessex Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

B
The best water company in my…

The best water company in my experience. Well run and sympathetic with customers when things go wrong at their property - as it did at mine when I was away! I got the problem fixed asap on my return but was expecting to get stung for the water used but Wessex Water didn’t hit me with a massive charge. They sent my case to a special board who decided I’d done my best to stop the wasted water and therefore didn’t deserve to get punished. I got a small nominal charge and that was it! That made me realise they’re a good company. That’s backed up by the total lack of any bad stories in the news about them. My advice - move to an area served by Wessex Water!

Repair of Domestic Sewer Blockage

I was very pleased with the overall service to resolve an unexpected issue. Having logged the issue out of hours using the online tool I was impressed with the immediate response meaning the next morning the issue had been resolved. Compliments to the process allowing me to relay information and all those who contributed to issue resolution.

Outstanding service

The customer service advisor who took our call was very helpful and Rudy was with us in a couple of hours. He was polite, diligent and kept us informed throughout the process, carrying out the job very thoroughly.

F
Very fast

Was verry fast and helpful

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All reviews

1,000 total • Write a review

Showing 991 - 996 of 996 reviews
U
5 out of 5 stars

Great customer service.

Louise was very helpful, accurate in her responses, and a fast typist, which made resolving my query quick and easy.

Date of experience: January 10, 2025

J
2 out of 5 stars

I didn't get an answer to my problem

I didn't get an answer to my problem. Just ran a tap for 40 mins? Why.

Date of experience: January 10, 2025

LF
5 out of 5 stars

Super thorough job done!

Super thorough job done. Came within 2 hours. Mitchell is a credit to the Wessex Water Team!

Date of experience: January 10, 2025

G
5 out of 5 stars

Exceptional customer servce

Exceptional customer servce

Date of experience: January 10, 2025

AW
5 out of 5 stars

Excellent!

Fast, efficient, courteous, professional, helpful and understanding visit to clear our blocked drain. We couldn't have asked for better. Thank you. Ref: 063037392001.

Date of experience: January 10, 2025

HO
5 out of 5 stars

Swift and professional on an unpleasant job

My phone call was answered immediately by a lady on the phone who was very pleasant and sympathetic as there was a sewage blockage bursting up and overflowing around the drainage cover in my garden which was pretty revolting. She told me someone would come that day, and she noted down the times I would be out on the school run. Dave & Jake rang half an hour ahead and quickly started dealing with the blockage on arrival. They managed to lower it, but then got called on an emergency job so they had to return the next day. They turned up first thing the following morning and fully dealt with the issue swiftly and professionally. It was an unpleasant job but they cleaned it up really well, and I was very happy with the service. Thanks guys!

Date of experience: January 9, 2025

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